PetflowReviews of petflow.com

My order was sent in a timely manner, etc. I was not pleased with the way the items were packaged. Because of the fact that these cat treats are freeze dried, therefore very soft, and crumble easily, all of the packages were mostly crumbles instead of solid pieces when I got them. When I have ordered these same treats from other companies, they were packaged much better to avoid this.

Price is comparable to other major online retailers. Shipping was advertised as faster than other major retailers, and this heavily influenced my decision to buy, as I had a dog with allergies I was trying to treat. After ordering, my product showed as taking twice as long as the advertised shipping time. Customer service was contacted re:same, and while their response was very prompt (which I appreciated), all they did to respond to my concerns was give me a link to the FedEx tracker showing my shipment arrival date, which they had already sent me when my package shipped. Overall: Price: 5 Customer service response time: 5 Customer service ability to deal with issues: 1 Shipping time: 3 Will not be shopping with them again.

I find Petflow to be a bit on the inconvenient side as I have to mail in prescriptions then wait until they receive them in order to have the food shipped. Not sure if this is normal with all online pet food services. Communication is not good - while everyone has been pleasant, I have had to call several times and while promised a response via email, have not had one. There are other online services that I may try where I can actually save a few dollars compared to PetFlow and will hopefully have a better customer service experience.

Overall the service is pretty good. My only complaint is the with the coupons sent to my email. The 15% discount doesn't apply to food which I what most people are buying on PetFlow. The free animal t-shirts are pretty hilarious but how many Corgi shirts does one person need? If they can't commit to the full 15% even a 5%-10% would still be appreciated. I've also had issues in the past with the promotional coupons not working. This bug may have been fixed but I thought it should be noted.

First off, my name is Judith and I purchased the food and sent it to my handler, Danielle! The first time I sent the food all went well and the food went to Danielle and I paid for it in my name. The second time I sent the food it came to me as apparently I didn't uncheck the box to have it sent to Danielle....that was a major pain. I learned my lesson and I've ordered a third time and the food was delivered to the right person. I appreciate the fact that the food seems to be delivered promptly, but the website was a bit of a hassle and confusing.

I have been repeatedly disappointed by the delivery company that pet flow uses. Several times FedEx did not deliver to the proper address which makes me worry about ordering anything. The driver will not delivered to my door, although I have complained about FedEx before.

I've ordered from here more than once and the shipping is always bad. The boxes are falling apart by the time they reach me. The prices are ok but don't feel like a great deal. $50 free shipping is good though. I don;t know why i need a prescription for cat food either.

Processing and shipping is slow compared to Chewy.com