Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
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LOIS
I’ve been a customer for over 10 years and never ever had a complaint or problem until my last orders/deliveries, FedEx delayed my orders for a week, they would tell me orders are out for delivery then never deliver. I know this has nothing to do with the products but this was my 1st and only complaint
SANDRA B.
Package came late
KB
The sole purpose of my purchase was to buy a large bag of dry dog food. I added an additional treat, completed the checkout process, and awaited my order. A few days later, I received an email that the dry dog food was out of stock-- and I just received a bag of treats. I'm not sure why this wasn't out of stock on the website, but a huge letdown to say the least. Will just go purchase food in-store somewhere.
HELEN F.
My order was placed in front of my garage, instead my front door. I stopped doing business with Chewy for this exact reason. There is no reason why the box of food could not be placed at my front door. Even when given instructions, the delivery service for online pet food, seems to throw the boxes wherever they chose. I refuse to allow boxes to be placed in front of my garage. This is unacceptable, and if it happens again, l will no longer use Petflow, or any online service. I will get in my car, and go to the store and buy whatever l need. I’m not going to have the security of my home at risk, because packages are sitting in full view of any passerby. And, if someone takes the package, then we have another problem.
KRISTIN W.
My Refer a Friend credits automatically disappeared every time I tried to place an order or move an auto ship order forward. I had to call and hassle around with multiple employees each time, to get a simple $10 credit that I had earned with my referrals applied properly to my account. I had a recent issue with an item that was improperly described and very unsatisfactory. After that return, I noticed that my auto ship order, which is set up with a customer loyalty discount, has now disappeared from my account as ongoing. I will have to call yet again to get things straightened out....or maybe I won't and will just buy my dog food somewhere else without all the hassles.
JESSICA P.
I placed an order two weeks ago. I have received no communication and no order.
Kw
Still have not received my order
PAUL G.
Product never arrived and communication about when it will arrive has stopped. I am cancelling the order
