Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
STEFANIE
Good prices and free shipping. I just wish the free shipping was like chewy.com when i order from them i get it in 2 days no matter when i placed the order. Through pet flow it took a whole week. Think next time ill order from amazon since i can get it in 2 days through them as well. I can only get my dog food online so sometimes i need it quick and that is just not provided with this service. A for effort.
Michele
Ordering was great. I've been using a different company and they no longer carry my dog food. Shipping is not as fast, and my dog food was open when I received it. Than I always check expiration dates, the ear wash I received expired 2-2017. So far not so good.
NANCY
I have never had a problem with my order, but this time I called it in and there was an issue. I had moved 9 months ago and all my shipments had gone to my new address, but not this one. It arrived at my old address, but PetFlow called me to tell me of the problem and they would be re-sending my order the next day. That was wonderful! The only problem is I was going to be completely out of food (5 dogs), so I had to go to the store and purchase another bag. PetFlow fixed it that this would never happen again. They are always wonderful, but had a little issue this time. I will still continue to use them.
DANIELLE B.
Easy to order. Great timely delivery. Signed up for auto payment but because I paid through pay pal I couldn't get the discount. This was disappointing.
Elizabeth
The autoship program isn't user friendly enough. I need to be able to start, stop, delete, change, and delay anything I have on autoship-MYSELF. If I have to call Petflow to stop auto shipping one thing so I can put something else on auto ship, then that's no good. I don't have time to call during business hours. I have a full time job. If I need to remove something from auto ship, I need to be able to do that online myself, NOT call Petflow to do it for me!
ALICE W.
I can't change my autoship! I need to add to it
JEFFREY E.
Your service is convient but the shipping takes too long. The website is a little buggy as well. I will keep ordering as long as you carry the brand of dog food (Fromm) that I buy.
JoVin
Having switched from Chewy in order to continue with the food we prefer, I'm pleased with the comparable cost but disappointed in the delivery time. We always received our order from Chewy within 2 business days but it was more than doubled with PetFlow. I ordered on a Friday and received our order the following Thursday.
