Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
TIFFANY M.
Website said UD dog food was in stock then I got an email that it wasn’t and my order was cancelled. I just put in a second order hoping that it won’t be cancelled. Why does it say it is in stock if it isn’t. Frustrated.
RITA J.
Product showed in stock when ordered. I called a few days later and was told you were out and it was being filled by a warehouse. A week later I received an email that it would not be filled .
JB
Not an up-to-date website out of stock products in customer service really didn’t seem to care and made excuses.
Me
You advertised having a product I desperately need, and turn around and mark it out of stock without even informing me... So I'm waiting on an order that never comes. Thanks for that.
HEATHER W.
I placed an order, February 20th. I wrote to you on twice on Feb 26th and 27th with no response. And you finally wrote to me March 2nd to tell me you were cancelling my order. My order was for prescription food for my dog who has a life threatening liver shunt. If all I ordered was a dog bone, who cares, but 10 days with no response to an RX order is completely unacceptable. And no direct communication. In my opinion, you should not be allowed to offer prescription anything if you are not going to take the responsibility that doing so involves.
Jenny
They let me place my order. Told me it was shipping, then a week later told me it was canceled.
The Rev. L. L.
You cancelled my order, because you said the producer did not have it. The problem is, I need the prescription food for my kitty.
Susan A.
I placed an order for dog food that was in stock, (food that I could not find in stock anywhere else as it is on back order with the manufacturer) but it was sold to someone else while waiting for my vet authorization. My account was debited the funds, yet the product sold to someone else. My vet authorization came within a day yet they sold the food to someone else. This was my first order with PetFlow and it will be my last.
