Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
RAMONA G.
When I receive my shipments the box tape is usually broken and the contents at risk of coming out. In some instances it appears that the mail carrier actually had to reinforce the tape. You may want to look into a stronger more secure tape for the shipment boxes.
MERCEDES P.
Packaging is perfect and free! The only thing is I wish it arrived 2 days.
RAYMOND N.
Not good follow up on my orders.
Mollie B.
Only complaint I have is with the shipping time. Not sure what the hangup is but when we were with Chewy.com if we ordered something on a Wednesday for example we had it by Friday. Nice to see they still carry Fromms and some of the harder to find brands. We had to switch because Chewy.com quit carrying certain brands. No complaints about customer service or anything like that. Recently received a case of 12 cans of Wellness cat food and by the time we got down to the last 4 cans in the case we noticed the cans were all dented and the seal was broke on one can. Even though it had been a while since we ordered the food they still credited our account for $5.00 which I thought was nice. We now know to check the case even if its sealed to make sure all cans are ok.
YAHZI
I love that I can purchase Fromm products for my pets here. My orders are processed and delivered quickly.
NICHOLAS A.
Happy with the company but honestly only use them because I can't get the food anywhere else, wish there was a little more they could do with the price but I guess I can't complain.
Title Transfer Wizard U.
Although the "auto ship" program says you may cancel any time, it is very hard to cancel, and impossible to do without making a telephone call to a company representative.
MELISA P.
Efficient, prices a little higher than Chewy, but so far service is better.
