Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
JACQUELINE S.
I buy a lot of dog food for my 2 puppies so I was looking for the repeat delivery discounts and Petflo gave me a great one to start but then I had to call about it and was told it was just a one time thing, so I have to shop elsewhere
Lexie C.
This is my first time ordering from PetFlow. I ordered my dog's food on 1/26. After a few days, I called customer service to check on my order to find out the order is in la la land and they reordered my food (thankfully). I was told it would be here by Saturday 2/4. It's now Tuesday, 2/7 and I have yet to receive my order. I've had to go to Pet Supermarket twice now to replenish my dog's food. The whole reason I ordered from here was so I didn't have to go to my local pet store! The only positive experience I've had so far is with customer service. They usually answer within 5 minutes and everyone I've spoken with is friendly, they just blame the problem on FedEx and refuse to offer me any other solution besides waiting.
ROBERT A.
I placed an order for a prescription dog food that required your company contacting the vet in order to get authorization for the purchase. I never received any communication from your company that it had not been authorized. I had to do the legwork to make it happen. Any other online prescription dog food I had ordered was done through my vet without me having to interact. I feel if I had not gotten involved on my own I probably never would have received the prescription dog food in an appropriate time
BRIDGETT H.
The bag had a rip across the top.
Pet O.
I had never heard of petflow, but we received a flyer in the mail. Overall the transaction was good. The only thing that didn't sit well with me is the advertisement of overnight delivery and the food took 3 days to get to me. Amazon has successfully gotten my dog food to me in 2 days. So I guess my question for petflow is what makes your company stand out, if you can't make good on overnight delivery?
MJ
Ordering was fine, price was fine, timing of delivery was fine. But the 30 lb bag of dog food was packaged with a toy that was in a hard cardboard box. The boxed toy had ripped open the dog food bag at some point during shipping. When I opened the package, there was about 4 cups of dog food lose in the package, some of it spilling all over my floor. I was able to tape up the bag of dog food saving most of it. But is was time consuming getting the package with the spilled dog food cleaned up and out of the house.
MIKE
You have to read the fine print or be a mind reader. I received an email about a one time purchase and I would get 15% off. I was checking out and the code didn't work. Spoke with someone as the site and they said the 15% off a one time purchase wasn't for the food that I was trying to buy. Naturally I wasn't happy about that if your are going to put in big letters 15% off.
Palomino
Most of the process of buying items from PetFlow works well, but the company has a peculiar habit of always charging the total cost of my purchase plus 1 cent to my credit card instead of charging just the true cost of the purchase. I called PetFlow each time it happened, but no one could explain why they do this or why they don't fix the problem.
