Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
GAREN C.
Tried out a new service, and while it got the job done, they did a totally inadequate job packing two cases of canned cat food for safe shipment. If this is the core competency, hard to understand why this would be a problem. But site was decent and the order came, dented and banged up as it was.
HEIDI G.
Should not tell customers product will be delivered within 24 hours then take a week. I had already used a home remedy for my cat and your product was worthless to me by the time I received it.
Mark & Lulu, H.
Great price on this medicine for my dog. Delivery took about a day or two longer to arrive than I expected. Outer packaging was crushed but contents ok. Will likely order again, but I'd like to see better turnaround and shipping materials if you can keep the pricing competitive.
ANITA D.
I have had two issues but they always make it right. However, it should be right to begin with. I shouldn't have to double check everything that was sent and charged to my account.
HungryGolden
I was a little stressed out about how I could only pick a day that was 3 days out to place the order and that I'd have to wait another couple of days after that for shipping and delivery but overall it was acceptable. I was just worried my dog would go without food for a couple days.
SANDRA E.
I have had issues twice now trying to get an auto ship of prescription dog food. The original prescription is non-ending and was sent to the Pharmacy PetFlo had told me to send to. Not sure what happened but I have had to call each time it is supposed to ship because the shipment gets cancelled. I was assured this last time that things were corrected so we will see next time it is supposed to ship. All other things I have bought from here have had no complaints nd they ship fast.
pkc
Peflow system unable to process payments via Paypal.
Chebeler
This merchant needs to review their packaging guidelines - The package was clearly dropped by the carrier, and the result was several damaged and unusable cans. More pillows and a bigger box would have saved it.
