Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
JAN H.
The service is fine and reasonably quick (prescription verification and shipping, etc.). However, I have asked to be unsubscribed from the almost-daily marketing emails on 5 occasions -- which has been unsuccessful. I had no choice but to block email from PetFlow. Whether or not future orders are placed will depend on several factors.
ED
Aside the cans being dented, overall it was better service than Petco.
ELVI B.
At checkout when reviewing your order summary you are informed that you qualify for $10.00 in cash back. Not true there is a proviso. When someone tells me I'm qualified I don't want to hear anything beyond that. If there are provisos or conditions then I'm not qualified until I meet them. You've told me I was qualified for $10.00 cash back, you should have said I will or can qualify if I do such and such subsequent thereto. After I was told I was qualified I gave little thought to any information requested thereafter, I dislike wasting time entering repeated information. My credit card was soon thereafter charged a monthly subscription fee. Not a way to do business, even though it was all corrected to my satisfaction with one phone call.
BARRIE B.
My kitty developed a food intolerance to seafood. Return was not credited for the full amount, only half.
BARBARA S.
Don't get me wrong I love pet flow I have been ordering from them for years I still order pet flow when I can afford the convenience of delivery but they're very pricey, the free shipping is not a big deal they make up for it in the price of their food. If you have the money for it why not but if you don't then you're in trouble.
Z.N.
Petflow offers 20 percent off and inundates you with sales emails. Online it says, use auto ship and stop any time you want but when you call and cancel they say we don't want you doing that because we lose money. There are other places to buy pet food on line and they are competitive with competitive prices so if it is lower on another site that's were we will go. am I right? So that means we are going to cancel our auto ship. Am I right? Right!
MLu
I wanted to use the auto-ship program, after all, the convenience of having dog food show up on my door step before I run out is great. However, I had doubts on whether or not the website is easy to use and whether or not I can easily modify the ship date and make changes later on. Well, so far I've tried auto ship and my 3 experiences have NOT been great. The company did not provide adequate (or any that I recall) explanation on how one would access auto ship program or shipment schedules once I signed up. I had random orders showing up and just an email that notified me something shipped but didn't confirm that I wanted or needed such shipment or allow me to make changes. Then separately I placed a different order and designated immediate shipment - I even went to the tab of company website that confirmed auto-ship orders and changed the date to 2 days past the current date - two weeks later I received nothing! Again, I went back to the webpage and hunt around for the order then realized somehow the ship date got reset to months in the future and I still have no dog food. What started out as a convenience feature that this company offers so far has created more hassle than I want to deal with. I might as well go back to placing an order when I want and actually be able to know when things will be shipped to me.
SHERYL
They're much too happy to take your order/re-orders on-line, but in order to cancel anything you need to waste your time calling them, then get bombarded by questions and the sales pitch to not cancel! Sales techniques like that these days??? Come on!
