PetflowReviews of petflow.com

I have two cats and bought some window seats for them to lay in the sun. Well both of the seats I got were terrible. I did get them to stick, using the vinegar to clean windows and alcohol on the suction cups. The second time the smallest of the cats got on it......It broke..The wire that goes through the suction cup broke. DID not come loose but BROKE. DO not buy this product. It will be awhile before I will go back to this site. No Return label and way to much trouble to return the product.

My delivery was delayed twice now and I had to go to a Pet Store and purchase another brand, irritating.

Most other online retailers allow you to cancel your autoship without having to personally call them. I use UPS most of the time and my condo bldg gave the UPS guy a key to our interior hallway so he can leave packages when we aren't home. The Fed Ex guy does not so someone has to be home to let him in which is a big inconvenience for anyone working.

I was happy to get this brand of dog food for less money than the pet food store. However this shipping was very slow in my opinion. Not sure if I will order again. The other canned food I use for my senior dog is available on Amazon Prime. I may have to stop by Petco for the rest.

For the most part, Petflow did well - easy to order; ability to use a first-time discount, incredibly fast shipping. Where they failed was in the communication they promised. Upon ordering, I received an email saying I would receive a tracking code. Turned out I needed it because I wasn't sure if I'd be home and wanted to know when delivery was expected. So I went to the site to find a customer service number, which was nearly impossible to locate. And when I finally found it, it was even harder to get through - long, LONG hold, followed by a guy who sounded like they'd just pulled him into the company off the street, if not out of bed. He had no idea what their process was for informing customers of shipping etc. We finally ascertained that my package was coming the next day and that a signature would not be required, and the rest went perfectly - package arrived as promised, intact, etc. In all, higher than average rating, but there's an glaring hole in their service they need to address.

If I wasn't so in love with the prices for the cat food I can get from here, I would find a different website to order from. There is truly an absurd amount of newsletter email I get from them that has little relevance on what I buy, and no matter how many times I unsubscribe, they re-subscribe me the moment I make another order from them. I don't want to send them to spam because their newsletter email and their 'somethings gone wrong with your order' email is the same. They really need a newsletter OPTION, but I have yet to find one. Their extreme persistence that I join their auto shipping deal is just plain annoying. I have to click through multiple windows every time I order that I don't want to join. One time I got a phone call from one of their reps, who very slowly proceeded to read through ALL of my information (name, address, my order, the kind of CARD I bought with) in a thoroughness that I found frankly invasive, and didn't tell me the nature of the call until the very end, where he finally said that he had noticed that I hadn't signed up for their autoship yet. When I told him I wasn't interested (and haven't been for the MONTHS I have been using their website) he talked down to me as though I was a moron and repeatedly tried to convince me to join. Congratulations, you have now made it 100% certain I will never do that. On top of all that, they sometimes take an extra long time to ship, for reasons I can't seem to figure out. They'll claim my product will ship the next day (a Monday) and the following week's Tuesday I will finally receive my order. This is not always the case, which makes it extra annoying when it's for some reason late. I have tried to find a different place to order food at the same discount. Unfortunately, I haven't. So for now I put up with it.

Have ordered a few times from PetFlow with no issues. They have great prices. Last order seemed to take a very long time, received an email saying they were out of what I ordered, but would replace it with something else (which I didn't like, since I'm pretty picky about what I give my dog). From the time I ordered, it was four days to the time I received the email, took almost two weeks until I received the shipment. Not sure about ordering from them in the future.

It is very convenient but I am not pleased that I never get any discounts because I am on the auto delivery. I would have to call each time to get any credit which I believe should have an easier option online. I have no loyalty and will change when a better option appears