Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Customer
had what I needed when my regular site ran out. placing the order and making the payment was effortless. unfortunately, the shipping info and follow up info were not there. just said "sent to our warehouse for shipping" no tracking, no update when it was shipped. only way i know I had received my order was when it arrived. would like to see more updates after a order has been placed.
Anonymous
I have ordered from your company twice and both times I went to use a discount code & I was told both times the code was invalid when clearly it was not - I was just sent the e - mail. The only reason I return to your company is because the price of dog food I need is $10.00 cheaper than buying the food from my Vet.
Customer
While the prices were good and the service was fine I now get 1-2 emails a day from PetFlow without signing up for them.
Customer Elin E.
First off, I love your idea of mailing me dog and cat products. Carrying heavy bags of dog food is difficult and I was really loving the idea of not having to do this anymore. Plus it came really quickly! but... When the fed ex driver stopped his truck, he dropped off the big heavy box on the bottom of my stairs and quickly hopped back into his van and left. I tried calling him but he did not hear me. Is this the way it will continue to happen?
Customer
Saved over $3.00 per bag of food elsewhere.
CY
Quick and easy, but don't be fooled! You are paying more than your normal pet store, but if you're like me, you will appreciate not hauling 42-lb cat litter bags anymore. However, if you live in an apartment without stairs, the shipping company will leave it at the front door instead of bringing to your door.
Customer
Pet food is not that affordable when sales tax factored.
JoAnn R.
I spend well over $300.00 each month on Cat food( both Dry and Wet) along with Litter. I have 5 cats and my bill is usually No less than $300.00 every time I place my order. Even though You give me the free shipping, I still think there should be some kind of a discount applied ALONG with the free shipping. This is my only negative feedback. as Far as the service, It's Great!....... JoAnn Regina
