Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Katherine L.
I placed an order on 9/23/14. Never received my order. Called Petflow and the girl said it was cancelled. I did not not cancel. Petflow cancalled my order and the girl was to put my order in again and she said I would receive a confirmation email and that was last week and I still do not have a confirmation email or my order. This is my original order number #2668420. Needless to say, I'm not impressed with your customer service.
Deborah W.
So I ordered the Tan one I thought, but got Brown. But I thought it would be made nicer. Doesn't seem even on the sides. Hope it does what you said it would. Bad weather later this year. Guess we will find out.
Dale A.
Shipping was way too slow, won't order from them again.
Customer Katharyn C.
Not at home to get the rugs, so haven't seen them yet, but, I hope they are there. Evidently a case of dog food came - which I wasn't expecting as I didn't order it...
Tracey
I want to love PetFlow more than I'm able to. There's a fine selection of cat foods, both wet and dry, and prices are reasonable. Also, given their size, they may not collect tax in the state you're in (it's up to you to self-assess). However, their small operation and the fact that shipping materials are expensive means that at best you get one air pillow thrown in, and when the product is coming from NJ any distance at all, it just can't handle all those UPS conveyors. I'd say that I have NEVER had a shipment arrive where at least some of the cans aren't dented. OK ... that's cosmetic - I can deal with it. But a few times, including the shipment that just arrived this week, the thin walled cans have been dented badly enough that lids are partially popped. That means you spend time cleaning up spoiling cat food off the remaining cans, and then you have to write to them to let them know, and get a credit and so on. I'll be writing them write after I hit "send" here ... I don't know if it's worth it ... sure, I save a trip to the store and some time there. But I know that there's a better than 50/50 chance that I may spend time wiping up spoiled cat food (and worrying that I might have missed one with damage bad enough to ruin the food inside). Friskies cans have never made the trip to me undented. So ... take your chances, buy dry food ... or move closer to their warehouse.
Customer
My cat litter arrived in a box that had been sliced or ripped open and had spilled out into the shipping box. This makes for a huge mess. I have had issues with this every time I order litter. Taping all the edges would help.
Customer
I was disappointed by the fact that they did not persist in calling my vets office until I contacted them looking for my pet's food. And even now- knowing how much my cat needed this prescription food I still have not received the package.
Lindsay H.
The only things that would ever bring me back to this site would be another good sale and the experience I had with customer service. I don't like to use companies that use FedEx and this has been another horrible shopping experience due to PetFlow's choice of shipment. Would certainly return if they used USPS or UPS.
