Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 1,957 reviews with 2 stars · Clear filters
Carlette T.
1.It took 11 (eleven) days to receive the order. 2. I ordered AND paid for a SEVEN lb bag of cat foor, bur received a 3.lb bag. I have had it with petflow that is for sure.!!!!!!! Carlette Toewater P.S. Please do not send me any more e-mails, special offers etc.
Susanne S.
I thought I was getting nice soft Salmon Treat for the Dogs.They wont toch them to hard and the puppy usally eats everything. He loved the sweaky Toy and that was it. I threw the 3 cans away.Very disapointed
J
I called petflow to see if my recalled Diamond Naturals food could be replaced. The girl just said that they didn't have any in stock and to contact Diamond directly for a refund. No offer of a replacement bag of another food or anything. Very dissapointed that they just dismissed the issue and left it up to Diamond to resolve.
Lynn M.
My order was not delivered on the day I requested. No one wa able to help. Had to go to the store and get a bag to hold me over. Requested 3 times a return phone call from the CS manager. Never got one. He should NOT be in customer service if he cannot deal with customer request.
Robert J.R. M.
Sent my shipment to billing address. No foollow-up on first shipment. Bad customer service first impression!!!!!!
D. B.
I doubt that I would purchase here again. I did this time because I needed food and my local carriers couldn't get it for 2 weeks. I ordered 3 items, one a 30# bag of dog food. The box arrived timely, but the tape was ripped and the box started coming apart. Inside, there was no protective packing and I'm lucky nothing was ripped open. All of the items were dirty and I had to wipe them down - got my clothes dirty handling the bags. I never did receive a shipping notice from the company. I also have concerns because one of the items I ordered is a product on a Diamond related recall list of food made at the South Carolina plant. It falls 2 months prior to the recall dates, but the way this thing has been expanded, I wouldn't be surprised to see it included at some point. I hope customers are not having problems returning recalled products to Petflow. This is something to consider in the future when ordering pet food online.
Brenda
My order was broken into two separate shipments sent out on the same day; one arrive within a week and the other I am still waiting for to arrive! I called Petflow to follow up on why it appeared to be stuck in AZ and was told it actually has left there but was not recorded. Well, today it says arrived in CT and out for delivery to RI. Very disappointed in this delivery service and will think twice before ordering from Petflow again.
elly L.
got product but took too long to ship
