Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Judi M.
They say your order will be shipped, or they will check with the vet for a prescription...then you wait for a week still no food for tor best friend...you call 4 days later still no food..then I quit ordered from Chewy and had the food in 2 days. I will never use this company again...they don't care.
ROLLAND G.
Noelle our cat loves the Pro Plan Veterinary Diets FortiFlora on her dinner dry food. We add water to the mixture. It has helped her grow back her fur where she had trouble growing back her fur after surgery.
MIKE
This is the e mail I received from pet flow " Super Sunday Sitewide Sale! Use Code SUN902R to Save 15% on One-Time Orders! at the checkout coupon code won't work even though they said site wide THIS IS PET FLOW price : 9/2/2018 Wilderness Turkey and Chicken Grill Canned Dog Food Blue Buffalo 12.5-oz, case of 12 $29.88 And this is chewy.com no coupon no BS price------ Blue Buffalo Wilderness Turkey & Chicken Grill Grain-Free Canned Dog Food, 12.5-oz, case of 12 By Blue Buffalo Price: $28.99 This is not the first time petflow is wasting my time, their e mail is going to end at SPAM section from now on MIKE
Dmv
Moving the delivery date from the date that I set.
WAYNE K.
I have delivery instuctions written on the Petflow website. DELIVER TO BACK DOOR ONLY. This should be written on every box they ship out. Sadly, they have not done this. My packages are being stolen off my front steps. Fed-Ex does not even bother to knock on my front door. I have lost many packages and a whole lot of money!
SHIRLEY M.
I ordered my dogs dry food early one Wednesday morning. The next day I viewed my tracking information and it stated it was not to arrive till Tuesday at the end of the day, I was VERY UPSET so I called Pet Flow and got someone who was so rude and smart mouth to me that I will never order from this place again. First of all it takes a week almost to get my dog food, "I don't think so" to many other places can get it to me in two to three days. Second of all when I called Pet Flow to ask why it was taking so long the guy kept saying "it will be there Tuesday" and kept talking over me, I asked to talk to a supervisor and the said "WHY THEY ARE ONLY GOING TO TELL YOU THE SAME THING I AM TELLING YOU, Never did get put thru to a supervisor. Dislike Pet Flow, my food has been very late many times and this is the LAST
LISA O.
I can not get my shipment to me , although the staff has been nice ... the service doesn’t work if I can’t get my product !
John F.
Constantly get discount coupons by email, none of which work for the only thing I buy, which is dog food. I can buy locally cheaper, so I'm about to forego the convenience of mail order and buy locally, where I can get discounts and use the 10 bags get one free promo.
