Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Customer
Fast, accurate, prompt service. However, the incessant, non-stop junk emails to buy 1 of everything they offer is a big disappointment. I made my purchase as a guest and there was no opt-out or uncheck this box to stop the promotional emails. Very disappointing.
Vasio
I am pleased with the products but had an issue with my order being replicated 3 times. I did try going to the site to see what was going on with the order(s) but it was not clear and simple. I'm super busy so didn't have time to call customer service. I ended up with $400 + dollars worth of dog food and treats in a few weeks time. :( At this point I haven't even opened the first bag of Orijen dog food I ordered and have two additional shipments of food and treats sitting in storage.
Customer
The only problem is the savings offered depend in constant renewal
marin/olivia
good service better prices at local stores on Science Diet - seem as if no shipping costs came back into product price after discounts - unlikely to use again
Customer
This site is easy to use, has a lot of great options, and usually only takes a day or so to deliver, even though they indicate it could be longer at the time of purchase. That said, the site's list of ingredients is not always accurate. I purchased some rather expensive food because it did NOT contain canola oil, according to the site. Once the bag arrived--and we had already started feeding it--I found that CANOLA OIL was one of the top five ingredients! I understand PetFlow is probably a victim of the food makers' metadata, but I would appreciate some warning that customers cannot count on the list of ingredients on the site to be accurate. I now do a thorough check outside of PetFlow before purchasing. It's a pain, and I really shouldn't have to do it, but you can't trust PetFlow's data.
Cindy
I ordered canned puppy food. The site was easy to use. My product arrived 2-3 days early. But all the cans are dented. I feel as though I purchased seconds.
Karen
Good price but too long to wait for product.
Connie L.
Petflow doesn't ever have the sizes that I want and I find the website uncooperative
