Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
KIM W.
I have already submitted comments. The item I thought I was ordering based on the photo on your web site and the items listed as available was not accurate. I was later informed on the phone that the item size pictured you don't even carry.
Former C.
Petflow has a bad online reputation for SPAM. I have received hundreds and hundreds of SPAM emails, even after requesting them to stop. They also make it very difficult to cancel auto shipments.
I hate S.
SPAM SPAM SPAM SPAM
PATRICK
I used PetFlow for convenience. The last two deliveries were either delivered to a wrong address or not delivered on the expected date. Convenience is one thing but I order Fromm's top quality dog food and for what they charge I shouldn't have to deal with poor delivery service.
LIBBY F.
Everyone at PetFlow seems nice, so that is not the problem. But when I place an order for prescription pet food it is, in fact, because I need it. And in order to sell it to me, PetFlow needs to confirm the prescription with my vet. Okay fine, info was provided, contact was made by PetFlow to vet, no confirmation received and then "thud." That is the sound of PetFlow dropping the ball. When nothing arrived within a week, my online account said Still Verifying. What the ... I called and was told, "Oh we weren't able to confirm with the vet." What, so that's it PetFlow? What if I never called? At that point, you asked "Would you like us to try again?" Well, last week that would have been appropriate and advisable, but now? Now? No. It's too late for you to make this right. I took my business elsewhere since you demonstrated absolutely no responsibility or initiative to complete our business transaction as needed and as agreed. Lotsa luck to you. In fact my vet now stocks all the products I need so I am happier to support my vet. FYI - I almost gave you two stars, but only because I feel very sorry for the nice chap who has to answer the phone and deal with your poor performance. I hope he gets a better job soon.
MONICA
Bought a few items for my dog here and it was the same price as me just going to petco or petsmart. I thought it would’ve been cheaper but no.
Carl C.
Wrong product representation. We ordered a toy pictured and they sent us a smaller one. Not good. When I called they said they would send me a return label but I never got it. Bad experience probably won’t shop here again.
KARLA H.
I received another bag of food today that had a tear in it. This time fault of FedEx. I’m getting tired of it.
