Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Tobye M.
I'm sure the rug will help with some water being tracked in through the dog door but my Wheaton Terrier gets into black creek mud and the rug doesn't wipe that off her feet at all - but I don't think anything would!
Susan
Good prices and fast shipping but...I ordered four cases of dog food and one case arrived with very dented cans. This happens with almost every order. The box was not damaged at all so the cans were dented prior to packing. While the food is still usable, the cans are very hard to open.
Critical C.
The coupon said "FAST FREE SHIPPING." It was free, but not so fast. It took 10 days from when I ordered for it to get to me - five days before it was actually shipped. (Okay, two of those days were weekend days.) After I ordered, I was in Petco. I noticed that the prices there were not much higher than what PetFlow offfered. So, The best thing to say is, if you don't like carrying it home, PetFlow is an option.
nosh
My 15-year-old cat requires prescription food. At the vet it costs about $55 per 24-can case. At Petflow it was just over $40. But took awhile to get the prescription confirmed and food shipped and arrived. Got here in time. We'll see how things go.
Judith J.
Pet Flow is quick delivery.I am happy with their prices. One problem-pet food cans are sometimes crushed in on the sides when they are delivered. The contents have not come out but I wonder if this could present a problem. We have always been told not to buy cans that crushed sides.
Debby H.
Price was good with discount offered but was told 2-3 days for delivery especially since it was coming from Las Vegas to Los Angeles. But, it took 6 days for delivery. Had to purchase a smaller bag elsewhere.
Roxana B.
My first order was not correct and I would have hoped for a coupon for the mistake but I didn't receive anything, not even an apology. Disappointed in that but will give your company another chance. I did post my big box of chews when I got them days later, on FB and everyone was thrilled. It is a great deal.
Customer
Good products, good idea, but the execution has gone downhill in a big way. My last three shipments all arrived damaged. The first one led to cat liter on the floor, the second arrived with cans of cat food burst open, and the latest has half a dozen badly damaged cans of food. The only reason I'm not calling that one a 3rd strike is that all of the cans can still be used, unlike the prior shipment. In the past year your packaging and shipping has become awful. Seriously, you have to pad this stuff at least a little bit - at least pretend that you care about products arriving undamaged.
