Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
raji
I ordered Fromm gold adult dog food and blue buffalo home made recipes green veg and sweet potatoes. delivered in 2 days but Missing contents in my package. Only one box was delivered. another box was not delivered .Fromm adult dog food is missing. I sent them many emails ,contacted them on phn . customer lady called me and resolved the issue.they credited money. thanks a lott!!
TABITHA T.
Wonderful service, my only complaint is the spam emails. I have received daily emails since I placed my first order. I requested to be changed to once a week and still continued to get daily emails. I then requested to be removed from all emails and then get emails requesting a review. I am looking forward to using the service and was very impressed with the food quality and ease and speed of service. I do wish there were not so many emails.
CHRISTINE G.
My vet did not approve the special food for our dog with borderline kidney failure but the customer service was outstanding anyway!! Thank you for being so nice!
DIANE P.
As always, everything about the Pet Flow experience was great ... until the order arrived only partially completed. With no packing slip inside, and a label on the outside listing every item that was ordered, there was nothing to indicate this order was not complete. I had to call ... and only then was told they knew something was missing, and that it would arrive in another week.
J. N.
I order treats and chews regularly. Easy to order. Quick response. Wish there was more chew variety.
KELLY
Love how easy it is to get your orders and saved money. Would be nice if they carried a few more things that are needed and I would order that too!
JOEL B.
I would give it 5 stars but I don't like the pressure of the auto-shipping option. I think their should be the same deals made for one at a time customers. My dog eats just shy of a bag a month, and I would have either have two bags that I have no room to store or not enough to make it to the end of the month, if he was on that program.
Lily J.
Had to switch two prescription diet dry dog foods at the same time. I needed one bag to be mini kebbles, but when it arrived it was for larger dogs. Problem has been resolved.
