Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
JEFFREY W.
PetFlow hates their customers. I have tried to unsubscribe from all email marketing, many times. I finally complained to customer support. They promised it would be taken care of and I would not get any more marketing emails. As soon as I ordered again, I started getting marketing emails again. I will just delete my account and find another source for my dog food.
MARILYN P.
This is the second time that I have ordered and have not received the dog food on time . I ordered on the 14 th and did not receive from fedex today the 16th . They said will not arrive until the 19 Th this 5 days. Chewys has better shipping time than you do . I would not recommend PetFlow , but I would recommend Chewys and Online Pet food vendors or you .
LuGar
It took forever to get my order the toys the squeakers were broken the bed was way too small I’m going back to Chewie.com
JANIE
Could not order on a tablet because of the pop up trying to force you to setup automatic shipping. Once the order was finally placed on a computer, it was over a week before it shipped (not arrived shipped). I won't be ordering from Petflow again.
Art N.
When I called your number and asked if there were any discounts for customer coming from Chewy. I was asked, what product did your order and what kind of dog do you have. I said I have two 170-pound St. Bernards and my food of choice is Origen. The telephone representive said “we don’t give discounts on Orijen.” That’s when I hung up and called Hollywood Feed. BTW, Orijen supplies us with a list of companies to call Thanks, Art Norman Chicago, IL
P J M.
After you buy from them they start sending adds and they just don't seem to stop. Contacted them more than once and told them to STOP! Because of this I don't think I'll order from them again.
JAMES W.
It took 9 days from the time I placed the order till it arrived at my front door, Never was told it was going to be late.
SHARON H.
Purchasing from PetFlow has been a pleasure as far as customer service. Excellent. I have received three (3) shipments of 26 pound bags of kibble made by Fromm Family Foods. In all three instances, I have the bags have arrived somehow opened, and in two of the three cases, kibble was spilled out and free flowing in the shipping carton. They were either torn or cut by what appeared to be a razor type opening device, and in the last case, there was a hole cut near the top of the bag. I can provide photos of the manner in which the bags were received upon request to my email address. I have been an active member of the small dog rescue community, on a national level, since the end of 2000. I am also the forever Mom of 4 rescue dogs currently. Their health and well being is of paramount importance to me. Because each of the bags I have received from PetFlow have arrived somehow opened, I will be unable to continue buying from PetFlow. I cannot risk the health of my pets. I am truly sorry.
