Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Patricia S.
I ordered two t-shirts for my husband. One was a Boston Terrier shirt, and the other was supposed to be a French Bulldog t-shirt, but was actually a picture of a Pug, not a French Bulldog. The shirt even had Frenchy embossed on the front of the shirt.
chantal R.
Amazing products with great prices! I would go with Pet Flow for all my pet's needs!!
Customer catherine T.
the last couple of times, they had my order packed and shipped within one or two days and arriving within two days. this time, it took 4 whole days just to pack the order. and tomorrow will be day 5 of shipping, if i even receive it. plus, they ran out of one item after i ordered. unreliable.
Customer Jackie B.
I ordered a lot of dog treats, and I just thought they would be bigger then what I received. I would never have paid 20 dollars for so little treats.
Janet F.
I ordered the Dog Gone Smart Dirty Dog Mat. It really catches the mud as my dogs run in from outside,HOWEVER, it will not stay in one place! I constantly have to replace it near the door, it moves faster than I can! Not worth the money when I have to bed over and adjust it so often! The treats and chews that I ordered on my next order made the dogs very happy as they tracked more mud and rainwater onto my carpet!
Gerald B.
Autoship can be a great service to a buyer, but if I want to cancel the service I should be able to do it the same way I started the service... online and without making an unecessary phone call.
Rosanne
It's not the best or worst thing I've purchased. My husband thought it ridiculous that it had a pet print on it. It is at the front door :)I don't see that it's helping with wet paw prints past the door.
Greg
PetFlow's prices are average (but with free shipping if you spend enough) and the autoship program is convenient and allows for a lot of flexibility. The only issue I have is that they sent an autoship package when I was on vacation and no one was home to receive it, so I lost a $73 bag of dog food and will have to cancel the autoship program. I contacted their customer support system, which was not very effective. Through emails I had a hard time getting the situation to be understood, and finally had to call. One of the two people responding to my emails insisted that an email had been sent to me prior to shipping (which I never got, and yes, I checked my spam folder), and the the other one told me that there had been a problem with their email server so that not all emails were sent. In the meantime, I'm out $73.
