Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Customer
I ordered one giant bag of expensive prescription food, but was sent a different kind of expensive prescription food by mistake, so that was disappointing. On the plus side, they are sending me the correct food without requiring me to ship back the wrong order. They said I could just donate it to my local shelter. So that was a nice amelioration of the hassle.
Donna
But Why have you stop having natural balance dry dog food in 5 lb. bags. I now have to buy it at Petco. I have 2 small dogs and it takes a month to use up a 5 lb. bag. A 15 lb bag would take 3 or 4 months to use up and get stale. No thanks.
Customer
They cancelled the order a/c ran out of stock. Now back in stock to had to re-order. Why couldn't they just hold onto my order until they got more stock??
Customer
I ordered a dog bed from the website. The bed came very fast and lives up to it's description. the only issue I have with it, is that there was a pen mark across the taupe material on the top of the bed.
Ken L.
They have lots of great sales on treats, and I also have an auto ship for my dog's Blue Wilderness Formula. Free shipping! Can't Beat these guys for deals.
Shari H.
I would be happy to provide feedback, but I have three automatic monthly shipments of dog treats delivered to my house, and don't know for which one I am providing feedback. It would be more efficient and professional if TrustPilot individualized these requests to spell out the order in question.
Cheryl
I was very impressed with your website but was disappointed when I got an email saying that my whole order was processed and shipped and then got an email saying that part of my order was out of stock. I'm hoping that by the time my auto shipment is due that my entire order is in stock. Thanks
Jennifer
We started out with Petflow almost two years ago and love the delivery service. We live in a rural area and when we run low on dog food it can be a real pain to go all the way into town!!! My only complaint has been with the availability of my dog food recently. I did cancel my subscription for a few months and began purchasing from Amazon. They price went up last month, so I decided to give Petflow a try once again. I set my ship date for May 2nd. Here it is May 6th and I still do not have tracking information on my account page. I called yesterday and was told it would be shipping that afternoon and I should see an updated delivery estimate. It has not happened so I will need to drive to Petco today to get dog food….
