Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
MARGARET C.
Sent two bags of dog food. One had hole in it. Dog food all over the shipping box. Called and Petflow replaced the bag of dogfood.... WITH ANOTHER BAG with A HOLE IN it! I will not order from them again.
STEVE L.
Price of pet food at petflow went up $6 per bag. Upset and cancelled account. Cooled off and tried to reopen account but would not allow to go back previous account and discounts. My original bad- but should have been allowed 1 hour later to re open previous account with discounts.
DELENE ST. C.
Bad, bad, bad. I placed an order over the phone. They didn't tell me Royal Canin Feline Selected Protein PV dry food was not available at this time. I said I was desperate and needed it right away. I waited several days, no email stating it was out stock for who knows how long, Penny was out of her food by now and i called. They said, oh we don't have it available now. I said why didn't you tell me?!?!!? I'll never use this company again, plus their prices are higher than everyone else's.
MICHAEL B.
Worst customer service in this industry that I have ever experienced. I'll never shop petflow again
DIANNE Z.
PetFlow shows products are available that are not. The website shows product shipped that wasn't available let alone shipped. I proceeded to cancel the order as PetFlow could NOT determine when it would be available. The food was prescription for a dog who has special dietary needs, PetFlow wasn't pet friendly enough to advise the customer of the backorder and unexpected delays which had negative consequences for the dog. I was told the order cannot be cancelled as it was placed with the food mfg. I will not ever recommend PetFlow to anyone.
LUIS P.
Placed an order for prescription dog food and order was cancelled without any communication to your customer. I had to follow up myself with the order to find out it had been cancelled.
Previous C.
Terrible customer service
Customer
Customer service is horrible. 4 phone calls today - each time I asked for a supervisor (there is only one obviously overworked supervisor who does not have a manager) First time was told I will get a call back within minutes. After an hour I called back was told that the response time for the supervisor is 1 - 2 hours. After another hour I call back again. This time the response time for the supervisor is 24-48 hours. Shipping department is horrible. Package sits in Edison NJ for one full day.
