PetflowReviews of petflow.com

I thought our order was shipped extremely fast; therefore, there was hardly any wait time. Although, I find ordering on line makes it difficult to know what it is. The items I did order my dog could not chew because they were too hard. So I would have to know more about the item before ordering.

Ordered 2 bags of Blue Wilderness dog food that was on sale. It arrived quickly and was well packaged to prevent damage to the two 24lb bags during shipping. I was very happy with the order until a few days later my home phone rings and it's someone from Pet Flow trying to push me to sign up to receive regular shipments of food and sell me their other stuff. While they might think this is great customer service on their part, I find it annoying that they use my customer information to solicit further sales by bothering me on my home phone. Now some might feel I'm over-reacting but why do they need to bother me (while I was trying to sleep no less) when I didn't ask for this type of service.

Love your products, love your selection, love your sales and your speed of light shipping, but your web site makes me CRAZY! On the left, there are all the options I must choose such as type of pet, then I have to click on dry or canned food, then I have to choose age, conditions, lifestyle and brand. I have absolutely NO problem with these category lists, but what drives me nuts is that your web page refreshes after each individual click. It takes soooooo much more time to wait on your site to refresh after each option. I shop online a lot and the way your site refreshes takes longer than other sites and the page also jumps so I have to scroll back down to continue choosing the dog food category I need. It would rock my world if your site was capable of letting a customer select all the categories before the page refreshes. A few weeks ago you ran a sale and your site page was jumping out of control. After about 10 minutes of getting nowhere, I called and complained. I was told by your customer service rep that Pet Flow is loosing sales over this. She said she listens to complaints about your web site all the time. :-(

We did not receive this order in a timely manner due to the shipment being delivered to the wrong address. It was left at the front door of a neighbors house. This neighbor does NOT use the front entrance to their house, so it was days before they discovered it. The box was poorly packaged and completely open when found. Good thing it was bagged dog food and not something the wild animals would have gotten into!!

I just had 1 dellivery so i really do not want to say much yet.

I was very happy with all aspects of my first two orders from Petflow. But was very displeased to receive phone calls asking me to sign up for monthly deliveries. I do not like getting sales calls on my cell phone. If I want that service I will sign up for it on the website.

Ordering was fine, shipping was fine, but the expensive bag of dog food I was sent had been previously ripped and taped up. When it comes to food, I don't think this is acceptable.

I ordered 24 leashes, i the received an email stating 14 were not available, the another email days later that another 9 weren't available. So all be told, i received 1 of what i wanted. Smaller sites have better inventory control.