PetflowReviews of petflow.com

Order was placed on 3/17, payment was posted 3/17 but delivery did not happen until 3/28. Disappointed about CS being indifferent to this issue, a 15% discount on my next order is not really an incentive for me to shop there again.

Prices aren't great - standard market prices, including "sales" on some things, at times. Good variety of high-end pet products. Good customer service. I'd actually give them a 3.5 rating if it was available, but I thought it was more reflective of my opinion to round down rather than up.

Really love the prompt delivery of order but packaging could use some common sense. If you pack 3 packages of 24 cans of cat food and boxes of dog biscuits in the same box with no bubble wrap or some other buffer, of course the dog biscuits and going to be in crumbs when it arrives to my house! Please use common sense when packing the boxes. Also the delivery man needs to start weight training with how much you put in each box! I don't think he has strained that much in a long time!

Our first order, flawless, easy to set up auto delivery and the dog food arrived within 3 days of our order. The next visit, we decided to change the flavors of the food we had ordered the first time. So I attempted to make the changes, by the time I had completed all of the steps I had 2 accounts set up. Unable to maneuver through the site; I ended up calling during business hours the following day. The person that answered the phone was incredibly helpful and made all of the changes; including the deletion of the second account. She apologized, and gave me an explanation that was satisfying. However, I asked how long the order would take to get and she said 3-5 days. The food showed at our door 10 days later, thank God we had some food on hand or I would have been forced to purchase in the store as well. And if I'm going to the store anyway, I might as well have just shopped there to start with.

I didn't care for there shipping one bag of dog bones the bottom of the bag was split open and dog bones broke everything was covered in dog bone pieces.

My total order was over $70. It was received in a very timely manner. I am very happy with the products. The day I received my order I received a call from them wanting me to switch to automatic delivery. I was told I would save money on this and future orders. After some discussion I said okay. After all, who does not like to save money? Next day I received an email with a $4 or so credit because I did change. However, it had to be used in 2 days or it expired. I was not told that on the prior day phone conversation. Why would I order again after just a few days???

It was my first time ordering and I was happy with everything but 2 treats (cowboy cookout gourmet sausage treats) they both expired 1/23/13 that is over a year past the date and I would let my dogs eat something that old. I am very leary about ordering again because it don't want this to happen again

If you want one item you should be able to buy one item. I had to buy 5 items to get the one I wanted. I wanted the Pet Zoom only. It is not worth the price. It doesn't release well and it does not adjust