Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
BARBARA
Oxy absorbent pads. Had to use two to absorb the urine from my dog. Probably could have used a third. The product makes cleaning up urine easier & faster than what I was doing which was pouring a lot of borax on the spot, letting it absorb the urine and then getting it off the carpet. However, will be traveling and using these pads will be easier than using the borax
SHAUN
company is very good, customer service is very good, but shipping is very slow, I received my order from wag.com in 2 business days max for free, it took over 8 business days with the Pet flow and i paid extra for faster shipping.
Lauren
My order was as per my request, however it was not easy since my Canadian credit card was not accepted. I had to borrow a credit card from a relative and pay him cash. I am travelling south for the winter and it would make things a lot easier for Snow birds who mostly have pets with them to order and pay on-line with a Canadian credit card. I found the delivery time was good and placing the order easy...just not paying for the order....I would have recommended you to all the others in my resort otherwise. I hope this helps.
FRANCES
I have used pet flow for a while. I liked it, but the prices changed with a lot of the scheduled shipped food, and they were out of the dog biscuits a lot. I am on a budget so when the prices changed on my shipment, it was a short notice. That's the reason I stopped the scheduled shipments. But the customer service is awesome!!
Wendy
PetFlow fills your inbox with too many emails.
COLLEEN
didn't get what I ordered. no follow up from petflow.
MISSY
The spoiled rotten box was a rip off. For $25 it said with enough merchandise for the retail price of $40. I got a chew toy and some eye drops and 2 dog training treats. Not $40 worth.
JAZMINE
I placed an order for two items but only received one. However, customer service was very helpful and refunded me the money for the one product rather quickly. They even responded with a thank you email after I send a thank you email (and it was not a prewritten one). I was a bit disappointed that they would not reship the item free of charge since it was a mistake on their part. But what I did receive was good. I ordered something that was around 20lbs and the shipping rate was the lowest around!
