Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
HOPE-CAROLYN Q.
In the past, the customer service was always exceptional. My last phone call pertaining to a delivery delay was met with indifference & a lack of resolution. I'll continue to shop at Petflow but will think twice before inquiring about a problem.
T W.
You're fine. Don't be so insecure! I used you once and I've gotten like 30 emails from you. It's too much! Now you want to be rated, it's coming off very needy and insecure. Keep having the lowest prices and I will keep using you. Stop with all the email or I'm gone, seriously!
JENNY O.
I used to love PetFlow because the prices were reasonable with quality items and dependable shipping. I have a small house so I cannot stockpile dog food so I order close to finishing a bag. Well, now, when things used to arrive in about 3 days of ordering, it can be 2 weeks or 3 days or 7 days. There’s no way of knowing. It’s really hard to plan around these orders which makes me want to shop elsewhere which bums me out because I’ve really loved PetFlow.
Kathryn J.
The toy was so little. The shampoo was expensive but worth it
John T.
Liked that ordering is easy. I did not like how very long it took to receive the order.
Melinda
First customer service rep wasn't nearly has helpful as the second one I talked with. The third person was reassuring. Now the wait for the refund. 😊
Bennett
Difficult to make an accurate credit card charge
JEFF W.
My shipping box came damaged - nearly falling apart when it arrived at my door. Plus my bag of Dr. Marty food was cut with a razor and food was inside the shipping box. I have a picture if needed. And finally it took nearly 7 days (I ordered early Sunday morning and the product arrived late Friday evening). Definitely slower than Chewy.com which takes 3-4 days to arrive after ordering.
