Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
LISA E.
Dog food never delivered because they were unable to get vet prescription after 10 days without communicating anything to me which is unacceptable. In 6 years I have never had this problem... Yet they could not forgive it out or even tell me why no one had reached out to me or called the vet directly. Never again pet flow NEVER
STANLEY
Placed my order and when I checked with them as to why it had not been shipped after a few days, they said the vet company they worked with had not approved my order, so they suggested I contact them. In other words, they took no responsibility for my order. If I had not contacted them a couple of times, my order still would probably be in their warehouse. As it was, it took almost a week before they shipped.
JESSICA K.
I place an order on July 22 and still have not recieved the order. The shipping link provides no information, and the tracking number is attached to two orders, neither of which seem to be mine.
JANICE P.
my order took too long to arrive. i was not informed there would be a delay. i had to buy food and litter from another store as i ran out.
JACKIE K.
By far, the worst experience I have ever had. Do not order from them. My order has apparently fallen through the cracks. I placed my order on 7/15. I'm still waiting. I tried to cancel the order on 7/21 but they told me it was too late, it was already shipping. It is now 7/30 and I still haven't received anything. Their explanation is poor and no one can tell me what happened. They should shut down. I should have read the other bad reviews before I ever placed an order. Spare yourself the frustration and order somewhere else. Chewy.com is a great alternative. When I ordered from them, I received my order the next day! Again...DO NOT ORDER from them,
DANIELLE H.
My order got sent to my billing address in a different state instead of my shipping address as specified in my account.
Lauren F.
this is the THIRD time ive ordered acana food from pet flow since it is hard to find and the THIRD time it has come damaged. i cant get this food anywhere near me so ordering online is a must, but sometimes sites are out of our flavor, etc. and i am forced to order with them.
PATRICIA M.
I never received order, called and was told it would be looked into and I would receive an email in an hour....never received email! Called the next day and was told he'd be calling over to the shipping dept and I'd receive an email...that email never came!! Meanwhile my diabetic cat ran out of syringes so needless to say I will be doing my business elsewhere!
