Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Annon
Petflow's third party pharmacy claims that they reached out to my vet clinic to get a prescription but my clinic says they did not. Pet flow says there is nothing they can do because the third party is in charge of the prescription so basically I wasted an hour trying to figure it out with them but "they can't do anything". Serious waste of my time.
Dissappointed
They said sign up for autoship, and cancel with a click of the button at any time... So I did. The AS program didn't work how I wanted, so I looked for that button... And soon realized the only way to quit was to talk to a sales rep on the phone. That is a oroblem for me, a)because I don't want to listen to a spiel when I was told I could leave by click, and b) because I am deaf and the phone is a hassel for me to get set up. So - I put deliveries on hold. And then realized that I no longer recieve food discounts, just merchandise and treats ones... Co-workers tell me what they get, I wait patiently... None. So think carefully before signing up. I am sure it us great for some folks who just want to sign up and automaticcaly get their petfoid deluvered. But if you like discounts, or decide you want out - think again. I think their posted policies are misleading.
AnonCustomer
Cancelling an order is a nightmare. Wait time when calling to cancel is horrendous. Charged more for orders than checkout page states and will auto ship with no warning, so you have no chance of changing/cancelling an order. Their competition is amazing in comparison. Too many chances and too many errors. Won't use them again.
Robert H.
Take my name as I requested 3 X R Howard
BREANNA J.
I ordered two items almost two weeks ago and they have still not arrived. Very dissapointing.
John
Damaged cans that obviously were shipped that way. Had to ask (beg) three times for auto ship to be cancelled. Untrustworthy and tricky company.
SL
They sell goods they do not have. I ordered a special food for my cat. After a week of it not shipping, I called and was told they don't have it. I wonder how long they would have kept my money if I hadn't called.
SCOTT
I had 3 refills on my dogs flea and tick meds and it took them 3 times to try and fill it and they kept screwing it up. I finally cancelled the order and went through my vet. My mistake going back to them. They screwed up my first order 3 times too. Good prices but not worth the hassle of all the mistakes.
