Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
SHAGGY P.
I needed a bag of dog food and proceeded with “buy it now” When I received order confirmation, I saw that an item I had previously purchased was still in my cart They said they would not remove an item from my order immediately after. I wasn’t happy with the item when I bought it the first time, so now I have 2.
SANDRA H.
I'm still waiting on my last order. I am out of Kidney can food. I have 2 dogs. I supplement dog treats through Amazon as they deliver way quicker, but the prescription Kidney food I cannot. As I tracked my last order it showed it's been sitting in the Homestead Fed Ex Dept. for 5 days. It arrived Tues. 12/6 & I'm writing this review on Sat. Dec. 10th and I still haven't received it. I called Pet Flow to ask why is it just sitting at Fed Ex so long. They couldn't tell me either. I may go back to Chewy, as they may be a little more expensive, but they deliver way quicker!
KAREN H.
I have had a subscription dogfood on file for 3-4 years that is prescription. Most of the time, it is delayed or outright cancelled. Then I have to call and change to a different flavor in order to get the dog food. The last time this happened, I had to change the flavor twice and request a new order 4 times before I finally got one to ship. I even had the vet send me the prescription written for any flavor which I forwarded to you. It seems your software program to the vet is not timely.
Robin
While the prices are much better than Chewy’s, the shipping is SLOW!!! The only reason we wait so long for it to arrive is because of the money we save.
MES
Shipping times and amount of available products
MELINDA T.
It took a very long time and multiple emails to customer service to see why my order didn’t ship and I ordered two items only received one and no explanation where the other item is.
MELISSA
Again so many products out of stock/not available which means I have to go to other sources to get what I need.
JAMES B.
Most of my experiences have been excellent. Unfortunately my last order of Fussie cat dry food was less than good. I normal order the 2.5 lbs bag and I’ve had no issues. The cats love it! The last order I purchased the 4 lbs bag and my cats refuse to eat it. I did call Pet flow to inquire if they had any recalls or issues with the food. I was told their was nothing they were aware of, I was given a $10 dollar discount on the purchase of another food the cats normally eat. Still I’m disappointed in the food. Also that I had to get rid of it.
