Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Not P.
You posted a discount code so I ordered a seat cover for the car but the discont was cancelled at check out because I did want a recurring order of seat covers Either give the discount or don't give it but don't sucker people in and take it back at checkout I cancelled the order and bought product elsewhere
Tiffany T.
I was starting to run out of food for my dog and had maybe about 1 1/2 weeks left worth of food for her. So I went online to find the Royal Canin brand that I usually buy for her, but most places online were out of stock. So I decided to try this Petflow.com out. They advertised their promotional discounts online but changes it literally almost every hour so it was frustrating to keep up with. Then their website advertised "FREE FAST SHIPPING (on orders $49+)" yet it was anything BUT fast! When I placed my order on May 31st, they sent me confirmation indicating that their company will have it packaged and shipped by June 1st. So I went ahead with purchasing this thinking that if it ships out by June 1st, I should be able to get it in 3-5 days after that. Nope, it ended up not arriving until June 11th! I don't know about you but that's NOT "Fast" shipping to me! So needless to say, my dog ran out of food so I had to quickly go pick up an extra bag of food from PetSmart for her. This really was disappointing. I would never buy from here again.
Jenna C.
Cancelled my order without my consent, then said there was nothing they could do and I would have to reorder online when I called. As this was a prescription product I was out of (the day I was expecting the product to come) I was forced to pay twice as much at my vet instead. They did not tell me it was cancelled, I called to figure out where it was and found out it wasn't coming. Then they sent me a thank you for your purchase email and asked me to review them. I will never again order from this company.
Rockabillie
I'm still trying to rectify a mess. The paypal I chose was my credit. they billed my bank for autodelivery which I did not request. Buyer Beware.
Customer
I paid twice as much for this dog food as I would have from a competitor. It was my fault for not confirming the weight of the bag, which was the only size offered. When it arrived it was a tiny bag. I was so disappointed. i will not be ordering from Petflow again.
Cheryl S.
I thought I had cancelled my order, but it showed up and I can't login to find out if I set up auto delivery. I can't retrieve my password to login to check.
Mary S.
I can't use this service. The package was placed on my front steps and I assume stolen.
Dusty C.
Our original order was shipped in Late January without notice. We were gone for the weekend and got home to find the order half buried in snow, and some cans frozen and broken open. Tried to re-order - but Pet Flow only would give a credit. Never got replacement cat food - ordered it from Amazon with free shipping and closed our pet flow accounts.
