Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Sue M.
I had ordered two 30 pound bags of Blue Buffalo. We got one bag, and waited a few days for the other, figuring it got held up in the holiday delivery backload. It never came. When I contacted Petflow about the order, they indeed verified that it was never sent, apologized, and sent it the next day. The problem was solved quickly. I appreciated the fast service.
Jill
Liked the price, service, and shipping. Not a fan of the emails EVERY day.
Customer
It is super easy to order on PetFlow and the delivery is quick. Unfortunately it is more expensive than purchasing locally (part of the reason I ordered in the first place) so I will not likely continue.
Brian S.
Very satisfied with the service. They had an issue with getting the script from the vet but handled everything smoothly and quick. Would definitely recommend.
Customer
The prices were great and the product arrive pretty quickly but the selection wasn't great! I only tried out pet flow because Bank of America was offering a cash back deal so I thought I'd give it a try. They only had one of our two dogs food. They eat the same brand but not the same variety, and pet flow only carried the one. Doesn't make sense for me to buy our dogs food in two different places. If they start carrying dog #1 food we'll shop with pet flow again!
Dave
Service was very prompt. The box was ripped down the side and one of the cans of the 24 pack of cat food was loose. Everything was in the box though and surprisingly, not dented up. Cats were not fond of the food, but that has nothing to do with Petflow!
Kelly
but it is a little bit ridiculous that I have already received 2 phone calls and 2 emails asking about how the transaction went.
Courtney
I had bought a LED pet safety light in pink and had only used it for 2 days and it broke while i was on a walk with her, other then that everything was great! I just wish there was a review button on petflow.com to warn others.
