Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Unhappy C.
Will never order from again! The first time I ordered I had a great experience. My second experience not good. Customer services reps need to be retrained. No communication in company. Wish I could give no stars.
David
I can't believe that they require a prescription for dog food. Have order the same food from several website and have never been told a prescription is required. Will never use this site again.
Eleanor B.
Vetsource is a problem, Always an issue and I have had to cancel my order twice.
UN-HAPPY
NEVER GOT MY DOG FOOD FROM YOU!!!!!!!!!!!!!!!!! YOU BETTER NOT BILL ME!.
Customer C.
Let me be fair - their prices were good, I received my order quickly, and it was in good condition (no damage, no expired products, etc.). HOWEVER...they send out a LARGE number of marketing emails, and do NOT have ANY unsubscribe link or information anywhere in the email! NOTHING!!! The email just ends at the bottom of the graphics, and that's it!!!! Now, I understand that businesses want to market themselves via email - I'm totally ok with that. But I expect businesses to play fair. LET ME CHANGE OR CANCEL MY EMAIL WHEN I'M DONE WITH YOUR COMPANY!!!!!
Cedric
I placed an order, paid for it with PayPal & they confirmed it but didn't ship it because they said that I was a fraud. here is what Evan said " Unfortunately, my system won't allow me to get the food shipped out to you due to our fraud system! It is a system used by many different companies and has a updating database that sends out information to every website that uses it! Once again, I'm not trying to suggest that you are trying to fraud us, but once again, the order can't be shipped out to you"
Black B.
We received a flyer that advertisesd a 20% discount and free shipping on our first order. After entering the "coupon code" and submitting our order, we noted a $5.95 shipping charge on our statement. This made our purchase over $6.00 more than Amazon's price. This was false advertising and we will not be ordering from PetFlow again.
Mason O.
This is by far the worst experience I have had ordering anything over the internet. I originally ordered this shipment on 10/13/14 and I faxed in the written prescriptions on 10/14/14 for the prescription food (I am the veterinarian as well). On 10/16/14, I received an email saying that the veterinarian has not sent in a prescription, which is not true. And then 10/22/14, I received the same email... So, now it is 10/28/14, which is 15 days after my order was placed and I have still not received the shipment. Awful experience. I am a veterinarian and I definitely will not be recommending Petflow to any of my clients.
