PetflowReviews of petflow.com

The bones were much smaller than i imagined, I didn't get free shipping, My order came just the other and except for the Milan treats everything is gone. I was given a $ 5.95 credit for the shipping, I didn't want that I wanted my FREE shipping.

On August 28, 2014 I received an order from Pet Flow that I DID NOT order. I in turn immediately called Pet Flow and indicated that I had received this order from them that I had not ordered. They proceeded to tell me that yes I did order this item back in May of 2014 and I had also signed up for Auto Ship. That sounded rather unusual to me, as I do not sign up for any funds being removed from my account unless I authorize it each time. Customer service told me I should go to the Pet Flow website and look at my Order History and I would be able to establish that I did in fact order this product. At this time I immediately made it very clear that I do not want Auto Ship. I did go on the website and I pulled up my Order History and it indicated that I had never ordered anything from Pet Flow, thus I had NO order history other than what they had just sent me this week. So, I called Pet Flow and made them aware of this, and they told me that immediately upon my cancellation of auto ship earlier my order history was deleted. Are you kidding me. Please. So to verify the statement by Pet Flow, my daughter had indeed signed up for Auto Pay sometime back and she called and cancelled her Auto Ship program effective immediately. She then went on the website to check the honesty of the Customer Service Representative from Pet Flow, expecting all of her order history to be gone, but instead found that absolutely nothing had been deleted and her entire order history remained in tact. Nothing had been deleted. This is without a doubt the most blatant example of unacceptable practices by a business that I have ever experienced. My message is, if you are considering buying from Pet Flow.....Beware because you may receive items that you did not order. I will be receiving my money back, but not first without paying them 11.00 for shipping. This is unreasonable and extremely unfair.

I cannot describe how disappointed I am. I ordered food for my dogs two weeks ago and had to go out and buy more out of money I don't have because this has taken so long. It is still not here. Me email is flooded with promotions but I still have not seen my first order. After placing my order I got an email saying it had shipped on the 12th, then another saying it had shipped through FedEx that day on the 19th. It is the 23rd and I need to go and get food AGAIN tomorrow because my dogs have nothing to eat again! No dog food! Where is my dog food?! I can't see any reason this should have taken anywhere near this long. I thought this would simplify my life but it has been a massive waste of time and the prices are not that big a saving

I wrote to you 3 times and the generic answers were not helpful. I asked to be removed from your email list and SURPRISE another email Very poor customer service

I ordered from you for the 1st time on order #24366264. The package I received was not the same bag design as advertised on the site. I called & the representative was not very nice. I order before I run low to insure I have the food at all times; consequently the order was over 30 days old. When I opened the box, I found the bag was different. Your representative could not tell me why it was different. She could not tell me if the ingredients were different. She could not tell me why the other package design still showed up on your web site. She asked me for the expiration date on the bag, but there was none on the bag. After speaking to a Mgr. she offered to send me a shpg. label to return the bag for a site credit & that she would waive the shipping fee. I told her that was not what I needed, because I need the SPECIFIC sensitive digestion Dog Food from Eukanuba, and I need to know if the ingredients were the same or what changes had been made. She could not tell me. I asked why the advertising was wrong on your site. She could not tell me. I asked to speak to the Mgr. & she said the Mgr. would tell me the same thing. I asked to speak to the Mgr. anyway and she said the Mgr. was not available. I asked to have the Mgr. call me & she said she would. I asked for the Mgr's. name & she would not give it to me because she said that it might not be the same Mgr. returning the call. At any rate, I have not yet received a return call & the person who took my call was not helpful and was fairly unfriendly. I would like someone in a position of authority to respond to me & let me know if this is the type of service I can expect on future orders.

Terrible shipping through Fedex. Will not shop at Pet flow again for my senior dog rescue.

I think PetFlow.com has great prices; that's why I bought products from the site. The problem comes in when a customer can't UN-store a credit card number or independently stop an autoship. There is no option for this on the website or in account information. The customer has to CALL customer service in order to stop autoship, which just isn't a satisfactory issue to the problem. No one needs to store my credit card against my will (we all know the problems retailers have keeping our information secure) or deny me the option not to have a product shipped automatically and charged to my card. For these reasons, I won't be a return customer!

Ordered first time for my sister using a 20% off coupon, shipping was decent, no issues with dog food. After that count yourself lucky if you're ever able to use a coupon again. Tried using a $10 off coupon my friend sent me, but since I had already ordered for my sister, the customer service rep said I couldn't use it and asked if I wanted to cancel my $100 order. I said, sure if you want me to go to your competitor. And she canceled it! Never shopping with them again. Chewy.com is much better.