PetflowReviews of petflow.com

Order was charged out to my account but nothing shipped due to part of the order being backordered. did not bother to let me know, my messages never got returned, spent over 3 hours on various phone calls. wont do business with them again.

I tried to change my order online but the change (reduce quantities) doesn't get accepted. I called the customer service line, was on hold for 15 minutes and then a recording came on saying to leave a message. I have yet to receive a return call.

I moved up my order, still no delivery :(

I had been quite satisfied with the auto-delivery of puppy food. However, my dogs are no longer puppies and I wanted to change the order to adult. I had problems just changing or removing the product, so I set up a new program #. When I went to cancel the original "program", it told me I would have to CALL to cancel, a typical ploy of auto-deliveries: easy to sign up, hard to cancel. Call so they can try to talk you out of cancelling. Oh, and check-out their "help" page. Worthless.

Waste of time.

I ordered a bag of pet food from this online store. A few days later as I am sitting in the waiting room to get an MRI I get a phone call from a representative if this company. The gentleman is trying to sign me up for the monthly automatic delivery of the dog food I ordered. I told him no. He kept on insisting. I told him no 2 or 3 times and at this point they called me back for my MRI. I then handed the phone off to my boyfriend who told the gentleman 2 or 3 more times that I DO NOT want this service. About 2 days later I received an email confirming my mostly delivery of my dog food!!!! I called the customer service line and asked for this service to be stopped and also asked for a pre paid label to send the food that was delivered to me back, seeing as how I want nothing to do with a company that is so shady. They offered to send a label to me but it would cost me $10! The next week a manger called me to tell me sorry. I asked for a pre paid label and he agreed. When I got the bag of dog food in there was a tear in the bag so I'm sure the food is spoiled by now. What they did was illegal and I felt so used and violated. I will NEVER do business with this company again.

I ordered treats and dog food on Aug. 1st. I was notified on Aug 4 that they had not received the prescription from our Vet yet. We saw the Vet on 8/6 and they had sent the prescription on 8/5. 10 days later, still no food or treats arrived. I had to go back to the Vet to buy food because we ran out on 8/13. NEVER AGAIN! I'm going back to Chewy.com!

Ok. My order came on time, thus the one star. But when I opened the box I found everything that I had ordered in one jumbled mess. Odor-free bullys were tossed in with fragrant bullys and other goodies. Nothing was separated. The next day another, larger box came! Since I hadn't ordered anything else I opened the box to see if I could find out where it should have gone. No luck BUT I found a much worse jumbled mess than my box was. The stench was overpowering and there were fluffy dog toys in the same box as the bullys. Yuck! I called the company and got a man who was very abrupt and didn't bother to say thanks. They sent Fedex for the box and that was that. I didn't expect a reward but I sure did expect a thank-you! That will be my last purchase from PetFlow.