PetflowReviews of petflow.com

The bully sticks were skinny and of varied sizes... the product description was that of 12 inch stick size. Looked like they packaged product that they could not sell in their regular product line. Very disappointed.

VERY DISAPOINTED. ordered a bunch of items from their door busters . my whole order got cancelled exerpt a filler item (which i had to pay shipping for 4.99$ for a 0.99c item which ended up costing me 5.97$, its beyond ridiculous) . pet flow first said all the items were shipped and once they shipped it , they let me know that most of it was missing. if i had known i would have cancel the whole order BEFORE they shipped anything i was not interrested in a filler item, only added it to reach the 17$ required ... i find it scandalous that surch a big company will not honor their sale price , have out of stock items when on the website it is still up for sale ... they should count how many boxes they have in stock , enter the number of boxes on their website , so when its out of stock the website will stop selling it immediatly . if after all that the item is still out of stock , they should ask the costumer if they want some kind of replacement items for the same price or if you still want to pursue your order even though most of it have been canceled BEFORE SHIPPING ANYTHING without talking to you or having your agreement . there is clearly a LACK OF PROFESSIONALISM and COMMUNICATION. not to mention some items are misrepresented and A LOT SMALLER than what it look on the picture . I WILL NEVER ORDER FROM THEM AGAIN . lesson learned.

I have ordered from petflow multiple times and have only returned as they have been one of the only online sites carrying the Rx petfood my older dog needs. Now that I have found a place that carries it locally, I will no longer order from their store. I have had to enter in the Rx every time I ordered. However, they have promised that I would not have to. Also I had to send the vet info multiple times, only to have my order cancelled after two weeks without being told. Then when I was almost out of dog food, I called to check on the order, which they cancelled since they never received my vet info. Are you kidding me? You should have called. Also, I travel and would request that the order was sent to a different location than the billing address. Where do you think it was delivered to? The billing address, why even ask?!? I finally received the food over a month after I ordered it. Thank god for the local store now carrying it, or I would have been completely out of luck! Disappointing, as the reps there are very pleasant that I talk to, but something there is just not working out right.

PetFlow is very disappointing for the second time in the few months I have ordered from them. I tried to call many times about an order I placed and got no responses. I sent the order back and still got no response. Very disappointing. I am waiting for a refund. I wouldn't recommend PetFlow to anyone.

Ordered 3 bags of dog Diamond Brand dog food (2 adult, 1 puppy)....received 1 adult and 1 puppy. Called about my missing bag and no one knew anything about it. Customer service said it went out with the order...I never received it. Now I'm out a $43.99 bag of dog food. This company needs to get their stuff together. They've lost a customer for life.

When i received my rug, it had dirty spots all over it and no invoice to send it back!!

100% percent of the time ive have got nothing but great extremely fast service but this last order will be my last, The shipping which normally took 1 day (literally) took almost 12 days and a very important product for my pets skin was out of stock all the sudden 2 days after my order so i did not get that.

Responded to an ad on Facebook for a rug. Went to site and purchased only to have my money refunded saying they were sold out. Very disappointing.