Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 1,957 reviews with 2 stars · Clear filters
BRENDAN
By requiring our vet to set up an account with your company, you made it impossible to purchase our cat’s prescription diet. So we went with another company that easily connected with our vet and got the job done. Your customer service was friendly and easy to communicate with.
Mike G.
I have had my dog food delivered by PetFlow for several years. All was good until the last 3-4 mo. of 2021. My orders were delayed to the point of having to go to a retail store and purchase dog food on 4 occasions. One order was 20 days late. Thankfully as of 2/2022, things are looking up...knock on wood... happy days are here again!
FRED S.
I shopped online for Royal Canin Digest Sensitive Cat Food and your website showed you had it in stock. I placed 2 orders each for 24 cans within 5 minutes of your website updating that it had stock. Your email confirmation stated that the first order would ship out the same day. The second order was cancelled by PetFlow the following day, citing lack of stock. Following that, I was notified that you had no stock remaining to fulfill my first order and it was backordered. When I called PetFlow, the representative told me that if stock wasn't received within 2 weeks, my first order would be cancelled. This is not the customer service I expected on my first experience with PetFlow. In the past years I have been using Chewy, Petco and PetSmart and never had a negative experience. Thanks for the opportunity to explain the situation in a straight forward and honest way. Now its up to you to actually take some action after this feedback. If my first order gets cancelled, you have lost me as a customer.
Dr. B.
Price was good, shipping was good, but one bag of rabbit food (out of about 6 identical bags in the order) was not rabbit food but Hampster food. To their credit I did not pursue this or notify them of the problem. Just wasn't worth my time. I need things to be correct the first time i place an order which is why i probably wont use this company again unless they have a really great deal going on.. also, they sent me an unsolicited annoying email asking for this rating. I strongly prefer ZERO EMAILS EVERRRRR seriously NO EMAILS EVER unless they're directly related to processing/shipping.
MEGHAN P.
I’m happy they had the product I need, and that they’re willing to do the AutoShip. The only thing is that I requested for it to be delivered by the 4th and now it’s going to be five days late so I had to go somewhere else and pay full price in the interim because they didn’t ship at all in the time period that I requested on the original order. I placed it over a week ahead of time and somehow it’s still going to be almost a week late because of a delay on their end with no notification to me…it just made things really inconvenient.
SB
Ordered 3 products. Two were out of stock. I contacted Petfllow multiple times to cancel the two out of stock products. One cancelled correctly, but the other already shipped so I received a $20 off inconvenience discount on it. Then after all that, two of the same product was shipped and I was charged for the second of that same product. Appreciated the inconvenience discount, but then to receive two of the same product and charged I was very annoyed. The product was a case of wet canned dog food, which I purchased elsewhere because they originally told me it would be cancelled. On top of that ai now gave 3 cases for my dog that may pass before one case is used up. I told them I only wanted the one case after they had said it shipped because my dog is old and may not live. Overall disappointed with the service and communication.
Ken W.
Fast shipping. Great prices…..Amazing customer service!
CHRISTY O.
I've only used your company once so I can't give an honest opinion of Pet Flow. What I can see is that you should look at switching which company you ship with or at least give options of other shipping companies. FedEx is horrible. I used u use them at the clinic I work and because they're not reliable, switched to UPS. I won't be ordering from Pet Flow again until I know a different shipping company can be used. I do appreciate being sent a new shipment since the initial one was given to someone else at a different address.
