Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
susan
I sent petflow an email explaining the problem. We have had lots if flavored rawhide over the years and sometimes the carpet gets stained but it is always cleanable. These rawhide bones left permanent stain. They refuted to stand behind their product and replace them with other rawhide item.
BILL C.
I called to find out if the toys I ordered were from China--I was told they were not guess what--Lambchop,Talkin Monkey,& Bill oh no>>>toys all made in china where they use lead in there paints & dyes,I don't buy anything from china--hate them,they don't care about our pets--your people should be told not to lie or mislead people by doing more homework & stop buying that crap from China please,you also embarassed me because I recommended you to others who are of the same opinion about stuff from China
WENDY
I never got my order
alena
I wasted three days trying to get my order shipped. It was scheduled on Jan 27. No luck. They told me it will be shipped on the 28th. No luck again. Then it was the 29th. Nah. I was notified they are out of stock. Good to know three days after. I am driving around looking for a food replacement for my animals. I was offered a $10 discount on almost $200 order "for inconvenience". I was getting extremely slow responses as people there just did not want to be bothered. Expedited shipping??? "we don't do it!" I am a breeder who used to recommend this site to my clients, but now I emailed everyone about this experience. I fired Petflow, no more of this nonsense! Chewy has much better prices, and they deliver in no time! Great customer service, too! Petflow raised the prices and worsen their service to an unacceptable degree.
Anna
It took me several days to get them to accept my order and I needed to change my credit card because I had to cancel the one they had on file, WELL that was a act of congress to change credit card number. Don't think I will order from you again. I ordered 11 and got 22 and charged for all 22. So no thanks. You asked for my reply
CHERYL
I was very disappointed that 2 of the bones I had ordered arrived with mold on them. I do not plan on purchasing any hard chew bones from petFlow. I dogs do enjoy the bully chews tho.
LINDA
All joking aside this has been the worst experience I have ever had with any company. They have no consideration for their customers and I will never order from this company again. They messed up 2 of my orders and over charged me after they messed up one of the orders. Then on that same order they took 3 days just to process it and once they did they told me that now I wouldn't be getting 2 products that I ordered since they went out of stock since I placed my order. Just to elaborate on that a bit more, they sent me an email once my order was finally ready to ship and it showed that I was being charged more for one product then I was supposed to be charged when I ordered it and it showed I had free shipping. When I wrote to them about this they basically said to not trust the conformation emails they send and that in fact they had charged me for shipping even though my order was well over the $49 minimum even after they took off the 2 products they didn't send. Then on the next order they sent it to the wrong address and that order was placed on Jan. 13th and it's now the 22nd and they still refuse to replace the order or refund me and won't even tell me when I will be getting a replacement or a refund. They also talked to me like I was 5 and couldn't possibly understand their "complicated system", when in reality, it's just difficult to comprehend their incompetence and I am not going to buy their ridiculous excuses.
CHRIS B.
I clicked on the link "SCHEDULE DELIVERY" and specified a date. Whoever designed the web site doesn't understand the difference between DELIVERY and SHIPPING. My order was SHIPPED on the date I chose after clicking on the SCHEDULE DELIVERY link. So I waited at home that day for a delivery that never arrived. Especially irritating since I had confirmed the DELIVERY date with PetFlow by phone. When I sent an email expressing my dissatisfaction, Dylan sent me a response that was a blow-off. When I talked with Dylan on the phone he let me know that the problem was ME. Later Steve was at least polite. I have been a customer for a while. After this I will probably buy elsewhere in the future.
