Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
steven
Had a discount code, but I entered some wrong data on the shiping page. When I fixed the error, the coupon code had disappeared and when I went to check out, it didn't give a chance to review it and add it back. When I called I was told "too bad". I would not buy anything form them
MarySue
Sorry - no good opinion. Your product never arrived so impossible to reveiw positively.
L M.
Ordered flea control, did not work at ALL. Took too long to arrive. I could have walked it here faster. Never will use again.
Andrea
Very first time ordering and you charge 4 times more then was ordered was wrong. Taking all of the money from a Mother with kids and leaving her with nothing in her bank account and not helping to return it is Very wrong. I will never never order from you again. You should be ashamed of yourselves I have to get this special food if I want to keep my cat, I honestly have to scrimp and save for this and you wouldn't even give it back!
Julie
I was looking to order my pet frontline online and decided to compare prices prior to ordering. I came across the PetFlow site which seemed to have reasonable prices; before I completed my order I looked up a coupon code that said I would save 10.00 on my first order. As I was continuing through with the order process I could see where the 10.00 was subtracted and I was also given free shipping. Websites that I normally order from let you review your order in its entirety prior to final confirmation. You are asked to choose if you want monthly continual shipping or other forms and this is where I chose a one time shipment and the order then went through. When I realized the 10.00 was added back on I contacted customer service and I was told because I chose a one time shipment and not continual shipment my discount was deducted. WRONG AND BAD CUSTOMER SERVICE. If this choice was taking away your discount there should be a box that pops up telling you because you chose a one time shipment you will not receive the discount previously applied. I believe this was a deceiving way to get customer to order and will not order from this company in the future. I have alerted all my pet owning friends and coworkers about this. You've lost several potential customers.
Penny M.
I ordered $100 worth of salmon oil for my dogs. The salmon oil was spoiled. I contacted PetFlow and they will not refund or allow a return for credit because the product had been opened. How do I know it's spoiled until I open it? They recommended I contact the manufacturer. I did that and have not heard back from the manufacturer. I contacted PetFlow a second time asking them to reconsider - they said no and that my ONLY option is to contact the manufacturer. I'm out $100 and they could care less.
Chris
I ordered 3 items. A four pound log roll of food, a toy and some dental sticks. Got an email well after order, that dental sticks sold out right after I ordered; was told I would get refund of 99 cents. Upon delivery, it was in a large manilla bubble type envelope that was pretty beat up, had tape on both ends, and did not have the $8 toy! When I called to ask about the missing toy, there was not a problem with agent placing order to replace it, but I did not appreciate her verbage; stating they would send me another one, instead of apologizing first. I offered her advice that it should not have been packaged as it had, and that the toy probably fell out of bag, and that a claim should be filed for the loss, as I used to do that for a trucking company). It isn't my business on how PetFlow manages it's business, but I know in the end, the consumer ends up paying more when a company loses money over time. I did feel the item lost should have been rushed to me, but it took nearly another week to get it. I had to go buy a toy elsewhere to keep my new rescue amused.
Stephanie
My order took way too long to arrive. First it was sent to the New Jersey warehouse only to find they didn't have my product, then I had to wait while they sent the order to be shipped from their Las Vegas warehouse. It took 12 days from the day I ordered to get my bag of dog food. I am beyond disappointed. I had to go to the store to get my dog another bag of food while waiting for my shipment to come. With all the other companies out there, spare yourself the hassle and try someone else, that is unless you don't mind waiting almost 2 weeks to get your order.
