PetflowReviews of petflow.com

Petflow has always taken care of any problems I've had with shipments and damaged goods. Their pricing has gone up lately, though, which is why I am switching to a competitor. Pricing at my local store is actually cheaper than their service now.

I placed an order a couple months ago, to be shipped in Feb. I received a shipping notification, but the pricing did not include the discount in the original order. Then some of the items were backordered, so half the order shipped and I got charged. When I got the shipping notification for the second half of the order, the pricing was wrong AGAIN. I had to contact the company AGAIN to have the price adjusted. It's a lot of work for something that's supposed to make your life easier. Not sure I will continue with this company.

Living in the city I hate lugging kitty litter and food to my apartment so the delivery service has made life much easier. My only problem is that the site is hard to navigate and manage. It isn't easy to get to your reoccuring orders and often when I push back an order I don't get to confirm before it is shipped. If I push it back and again don't need the order yet I still get it shipped to me and have to find a place to store the extras. I'd rather just place an order when I need it and still hold the price of when I first bought it. I hate being charged when I don't even need the food or litter yet.

I've made several attempts to set up automatic delivery orders with this company, and there was often an item or more which they could not fulfill because it was not in stock. I could not rely on them and now they are my back-up automatic delivery service, not my main. If the order comes, great, otherwise, no big deal.

The ordering process was very smooth, and went without a hitch. BUT, when the shipment arrived, the cans of food had been placed in a box that was much larger than was needed. In addition, far too little padding was needed. As a result, the cans bounced around in the box during shipment, banging against each other in the process. Half of the cans I received were dented.

this last experience was awful. I went out of town and my husband used more kibble than I normally do, so when I returned I realized I needed to move the next pending ship date up. I called to try to have it shipped that day but it wasn't possible, but I was assured it would ship the next day. Not only did it not ship the next day, it also did not ship the day after that! Even after I called when no tracking number showed up in my email inbox... PetFlow, you are GREAT and I love your products, and service. But this time, my three dogs (including an allergic one) had to eat, with no transition, a totally different food for three days! Not happy about that. Won't be leaving because of it, but you should have a careful system in place considering the effect on dogs and cats when their foods change suddenly. No one could tell me what went wrong (not that I care) but worse yet, it took them two more days to fix, even though they told me it was already shipped, when it in fact was not.

Twice in the past three months I have received incomplete shipments wth no prior notice. One involved a complete absence of the 2 bags of ordered Felidae dry cat food. I have two Maine Coon cats who depend on this food. At the very least I should have been notified at shipment time that you had run out and the food would not be arriving. Worse still, when I called Petflow, I was told the kibble had come in and you would ship it out to me immediately. I never received it. The other incident involved a lack of the ordered canned dog food for my three dogs. Again, I was not notified beforehand. Needless to day, I am not happy and if this happens again I will cancel my account with Petflow.

The price keeps going up. It may not be worth the convenience for much longer.