Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 1,957 reviews with 2 stars · Clear filters
SANDY B.
I liked the prices and the toys and treats available but, several of the items that I ordered "sold out" and were removed from my order AFTER I'd checked out and PAID for them??! However, I will be giving them another chance when the supply chain problems are better.
GREG
Fed x delivered MY pets food to the wrong address. I got to go to the store to buy some.That's what I'll do for now on.
A G.
The checkout was difficult and kept freezing. You could not see the entire basket, or check the basket. Because the system kept freezing- my order duplicated- and I only got to apply one coupon code. Frustrating customer service as well.
JESSIE
Still havent received half of my order. It keeps getting passed from warehouse to warehouse. At this point I doubt I'll ever see it.
Shepherds
Petflow's website is terribly slow. I had to begin entering my info several times. It took a long time for my vet to get the order to approve. I never did hear back to see if I would ever get my order. I still haven't received the dog food that I ordered from Petflow (Royal Canin Veterinary diet mobility large breed). I had to start my dogs on a new food without transitioning because I ran out of their regular food.
DANA C.
Currently waiting to receive order. Know distribution system is messed up. I will try to explain to my hungry miniature doxie. Would have been helpful if at the point of order for Petflow to made a statement that delivery could take up to X weeks or more. And if that is unacceptable to cancel order simply . . . . . . That way I would have had power in deciding what was best for my dog.
CHERYL
Delivery of my product arrived timely but I needed to cancel my auto-ship. When you select to cancel there is NO option to cancel, only "pause". I had to wait until the next day to call and and speak with someone to cancel and when asked "why", I had to share with a complete stranger that my furbaby is no longer here and has crossed over to the rainbow bridge. You need to fix this!
EKS
First time ordering with this company, placed the order on 10/17, by 10/28 still hadn’t received it. I called and apparently the shipment got lost. Employee offered to send out another order but declined to give any type of promo code or discount even though I told her I had to go out an purchase food elsewhere on a day by day basis until the order arrived. She said I only had 2 options, new order or a refund and that I had to pick one.
