Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
PHILIP M.
Was looking to get my cat's food supply from a smaller company than the giant online pet stores, and after researching i found PetFlow. Good prices and fast delivery! very satisfied with PetFlow's customer service as well totally recommended!
Violet A.
I have used petflow for a long time. They carry some hard to find products which I really enjoy. They are usually easy to get ahold of too if you call them. The only areas I see that could afford growth are these: An auto ship program that can be paused or deleted by The buyer themselves. A more automated return process. More truthful advertising. They make discounts that are great, but then you find that they can only be used on certain items, or perhaps the food brand you buy is excluded from all coupons.
LETA W.
Very disappointed. Our order was canceled by you because you didn't get your order of the goods. I know you can't help it if your supplier doesn't come thru for you. But our order was placed middle of July & we're just told Aug 18 you can't supply.
TIMOTHY C.
Products were good, but delivery took a long time and tracking didn't give updates after day 2.
FYNN M.
On the website, it is too easy to set up multiple auto ships. Would be nice if there was a confirmation box… “you already have this item part of an auto ship, are you sure you want to add another”. Would be nice if people could delete an auto-ship order without have to call customer service and wait on hold.
Deborah H.
this is a place where they have fair prices fast delivery would buy from again a+++++++++++++++++++++++++++
Cynthia
I am happy with petflow. There are some inconsistencies with their warehouse Packaging. I placed an extra order and they shipped out boxes weighing 70 lb. I don't know how FedEx moved them I certainly couldn't. I believe they need a little more training and need to use common sense on what they pack in a box. My rep is helpful and the manager that I have spoken to has also been extremely helpful. I would definitely recommend using petflow for all your animals needs.
Judy S.
I ordered 8 boxes of Arm and Hammer litter I received 2 yesterday. The packing box was not strong enough plus tape was not holding the box had holes plus one of the two boxes had broken open and litter all over the boxes inside. I should have 6 boxes to com soon. You did notify me that some were returned to you. Hope you will let me know when and get those out to me a.s.a.p.
