Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
SCOTT H.
The initial order went great. When it came time to reorder our cats diabetic food it was out of stock. We waited hoping it would return by the time we needed it, but we were sent scrambling to find another source.
LYANNE L.
I wish I could give a five star because I love the availability for delivery. It did take a little long to receive the order, but I didn’t like the packaging. When I opened the box, I cut the bag of dog food, even thought I opened it carefully just in case. There should be some type of protection at least where we have to cut the box open.
RUTH R.
Cats like food that was ordered. Yet again, the box was partially open when delivered. Some cans dented. What goes?
RICHARD
Easy to use website, products desired always in stock so far.
Kathy H.
Was out of the dogfood that I wanted but I guess that was not their fault. They cancelled the order automatically instead of giving me the option for back order or to cancel it myself.
ZooFmly
Everything was great… Everything was great until the shipping. I don't know what happened but it took too long this time and I had to go locally and buy the same things that almost cost me double. I cant have my cat who has kidney issues eat anything else but this brand of canned food. Maybe next time it will be better.
bwheeler
I think the communication around delivery was good, and the prices were good! But, the separate package I was sent of wet food (to fulfill the order) had dents along the side, which I am reluctant to give to any of the cats we care for. So, in that regard, I'm unsure of whether to ask for a partial refund, and/or to order through PetFlow again.
JEN P.
Appreciative of recent discount offered when purchasing greater than $200 worth of products. I feed approximately 35 cats, so I buy in larger quantities when on sale. Canned food continues to arrive dented and one can popped open on last delivery, but I've already informed your company of dented cans in the past with no change.
