Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
JEANETTE G.
I loved when I got the cat box with the surprises.Everything was good except the cat treats.I have 6 cats and none of them would eat them.There were 3 different kinds and my cats would sniff them and run away.
Heather
I love the website. I've found great treats and toys for the pups at FANTASTIC prices and shipping is very reasonable and seems to average 7 days from order to receipt of package. My only negative comments would be that shipping isn't always fast and if you don't verify the ship date it may automatically be pushed out 2-3 days meaning you won't get your package for 10 days. I've also found their food to be the same price as my local pet supply store and with shipping it can make it a tad more expensive...
Heidi
Order came in a timely fashion. All of the products have been of exceptional quality.
barbara
I was disappointed in the gift bag, I won't do that again but I do like the fast delivery and the prices are ok
JEANNE
We ordered some Bully Sticks and couldn't believe what a great price they were! I only had problems getting my credit card to go through and it wasn't because there was insufficient funds?? My dog will appreciate getting a bully stick more frequently now because we ordered 20 of them! We will order more if they stay the same price!
STACY
I do and i know tasha is grateful for good food that is good for her. Just hapoy i found u guys now when she is young rather then older. To her long life. I have some problems withcard on first order, it did get resolved. I was hopeing that she could of been surprised with something from your company for all the trouble her mom delt with.thank you stacy
David
I'd been satisfied with PetFlow the way most of us can be satisfied by impersonal computer-mediated transactions, i.e., there hadn't been any problems. It's just that they didn't seem to sell the product we wanted our dog to have. In fact, I think maybe they did, but I'd managed to overlook it. In any case, I mentioned the reason for the cancellation in my request. What stood out, to me, was the response from PetFlow's customer relations person: no nagging or sour grapes, just a friendly invitation to return any time I wished, and the merest mention that PetFlow does indeed carry the product in question. We were about to move, so I didn't immediately request resumption of deliveries. But what made a lasting impression was that PetFlow employs customer relations people--or at least one--who are well in tune with what brings in business.
Catherine
I brought seveal treats for my puppy as well as two "slow feeding" food bowls. I like the food bowls and would recommend them as a good way to keep your dog from eating too fast. The puppy likes the treats of buffalo ears and bully sticks. He is teething and the chewies save my funiture (and myself) from becoming chew toys. I am concerned that the bully sticks come from India. I didn't realize this before I bought them. I prefer treats made in the USA becuase of better production regulations. So far he hasn't gotten sick from the treats. I avoid anything made in China as far as food products are concerned. So far I am satisfied with the things I bought but would prefer treats made in the USA. I will pay closer attention to what I buy for treats.
