Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Philly G.
The site was easy to use. The prices are competitive. I ordered enough to get free shipping. There were lots of communications to keep me posted on my ordered. The food was packaged in a sturdy box and arrived in great shape.
Pamela
found petflow on facebook and ordered--delivery was so fast that i emailed a question when i ordered and received the items i ordered before i got an email response. excellent service.
Maxie
Good buys on some of my dogs favorite things. I have ordered Bully Sticks from time to time at a great price $1 each). Limit 5 witch works for me too I HAVE 5 DOGS. I also enjoy all the pictures.
JANE
Price is pretty good, shipping a little slow, but overall, pets and owner satisfied, thanks, woof !!!;o)
Cynthia
I use PetFlow to buy cat litter, and love not having to schlep it from the pet store! The cost is about the same. However, the boxes of litter (I get Everfresh clay litter) are so heavy that they tend to burst open during shipping, especially if two boxes are packaged together in one shipping box. The shipper returns the damaged boxes to Petflow, who them either contacts me about sending replacements or gladly sends them if I e-mail. Still, I wonder if this is sustainable -- the litter is so heavy to ship, and Petflow has to be taking a hit from the damaged boxes. I do hope this makes sense economically and that Petflow can work out the shipping problems -- if so it's a terrific service.
Eileen
I experienced a couple of snafus on the website during the ordering process but all in all, I am a believer. The variety of cat foods was terrific and I was able to order the brand that is either hard to get at the local pet store or is so popular it sells out really quickly. Anyhow, so far so good. I am on the regular-delivery schedule and am looking forward to the next shipment.
Jeffrey
When I noticed something omitted from my order and called, I found customer service measurably unable to help me with a rain check or any other way for my inconvenience.... I was told I would get a phone call back and never did.
Pamala
You gotta try it. The selections are numerous and the prices are better than the store by about $5-$10 per bag and it's delivered right to your door. And the shipping is free if you order $49 or more. Which is perfect for me, since I don't have a car. Now tell me, how great is that? :o)
