Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
LESLIE G.
Love my autoship. They are reliable and have great customer service.
Reply from PetflowNov 7, 2025
We’re so glad you’ve had a great experience with your auto-ship and our customer service team. Thank you for your loyalty and support!
JENN S.
Pet flow has been great for 15 years, but the recent 30% increase without a hint was a bit of a surprise. I had to switch suppliers, due to that increase.
Reply from PetflowNov 7, 2025
We’re sorry for the frustration caused by the recent price change. Our pricing updates were due to increased operational costs, and we’re actively working on improving how these changes are communicated. We appreciate your many years with us and hope to have the chance to serve you again in the future.
Robert W.
Shipping is so quick
Reply from PetflowNov 7, 2025
We love hearing that! Thanks for sharing your experience and for choosing Petflow.
Steve A.
From start to finish it was excellent and fast delivery
Reply from PetflowNov 7, 2025
We’re so happy your order process was smooth from start to finish. Thank you for the kind words!
Mary
Easy to order and quick delivery.
Reply from PetflowNov 7, 2025
We’re happy to hear your ordering and delivery experience was smooth! Thanks for choosing Petflow.
KIMBERLY P.
Beeen using them for years a ! The customer service is fantastic
Reply from PetflowNov 7, 2025
We truly appreciate your loyalty and kind words about our service. Thank you for being part of the Petflow family!
Mary M.
Always on time. It's nice to get our dogs food delivered right to our door. Very dependable.
Reply from PetflowNov 7, 2025
So glad to hear your deliveries have been reliable! Thank you for trusting us to keep your pets’ food coming right on schedule.
ALISON M.
Always a great experience with your company, thank you!
Reply from PetflowNov 7, 2025
We love hearing that! Thank you for being such a valued part of the Petflow community.
