Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
MARTHA
This is the second time the cat food that I need said it was available and the second time my order was cancelled because they didn’t have it. If you don’t have it, don’t say that you do! I could have looked for it someplace else instead.
D. W.
I requested a $51 refund after being told by Petflow that I needed to renew my vet’s prescription. I wanted to just buy the prescription dog food from my vet. Petflow said they could give me a credit for $51 but not a refund. This is a classic case of Petflow winning the battle and losing the war. I am being forced to use the credit, but I will never 👎 purchase from Petflow after I’ve used up the credit. Coercion never wins over customers. They should have just refunded me on the purchase and I probably would have remained a customer.
MES
I have ordered from Petflow twice and both experiences were the same, complete trash. My cat eats prescription food and it is out of stock everywhere. So I am ecstatic to find it on Petflow. I order and it took two days for my vet approval. I get an email that now the food is sold out and my order is cancelled. So I order again once it’s in stock and after a week my order still says shipping. I call and am told my order is cancelled because they didn’t receive their shipment. I ask why it said it was in stock and I’m told they go by what they think they are going to get. What sense does that make?
BOBBI M.
Your orders have all been fast and with no warning it took a week.. I will not be using you anymore as you are not dependable
Ol
Don’t even bother. If you order anything they will message you a week later saying it’s out of stock then the very next day it’s back in stock again
Sharlene M.
I was excited to see that a particular prescription wet food was back in stock on the website as it has been out of stock for over a month. I placed the order online and then followed up 3 days later as I didn't hear any thing about shipping. I was told that they just received the approval from my vet and shipping should happen within a day or two. Another 3 days i called again because i still hadn't received an update. I called again and the gentleman I spoke with said that they hadn't received the approval from the vet yet...I explained that they had so he then checked his notes and said "oh we are waiting word from the distributor, it should be another day or so." I asked why would they advertise the item being back in stock when it wasn't... He didn't have an answer and actually was a bit rude about my frustration. He said they would get back to me... It's been almost a week and still no word. This is so frustrating, because it's a prescription product and then to get attitude when I inquire about the about the lag time is just unprofessional. Best to just stick to Chewy, I have never had and issue or attitude there.....
sngfever
cancelled my orders without telling me
Anonymous
I ordered prescription pet food for my cat. It took them about five days to tell me the order was cancelled because they couldn’t get the food. They shouldn’t have taken the order in the first place.
