PetkeyReviews of petkey.org

Reply from PetkeyDec 3, 2025

Thank you for the detailed feedback, it's great to hear Amirah got everything sorted and made the process clear. We’ll make sure she sees this. 🐾 Kind Regards, Petkey

Reply from PetkeyDec 3, 2025

That’s an incredible reunion, Richard and thank you for sharing it. We’d genuinely love to hear the full story. Feel free to email me directly at [email protected] 🐾 Kind Regards, Petkey

Reply from PetkeySep 24, 2025

Hello Magic Rainbow, Thank you for sharing your concerns. We completely understand how frustrating it must feel to receive an unexpected email when you’ve always kept your pet’s records up to date, and you’ve clearly been very diligent about making sure your pet is protected. The only way your daughter would have received an email from us is if her address was entered into our system at some point, this can sometimes happen if a registration was started online but never completed. In those cases, our system may send a reminder about finishing the process. To clarify, we do not search external databases or use microchip numbers to find or contact pet owners. Any messages we send come only from information already provided directly to us. If you’re able to share the email address where the message was received, we’d be happy to investigate further and confirm exactly why it was sent. Please rest assured that your pet’s existing registration remains valid and secure. Kind Regards, Petkey

Reply from PetkeyAug 19, 2025

Hello Sam, After a careful review, it appears that you have never registered a pet with us. Are you sure you're not referring to a different microchip database? We take the security of your pet's information very seriously and want to reassure you that unauthorized access is not possible with just a microchip ID. To access or make any changes to an account, you must have the correct login credentials. A microchip ID alone is not enough to gain entry. The Petkey system is designed with multiple security layers to protect your data and ensure that only you, as the rightful keeper, can manage your pet’s information. Any transfer of keepership requires additional verification and is always reviewed by our U.S.-based support team, who are available 7 days a week to confirm all requests. If you have any reason to believe your account has been compromised, please contact us immediately at 734-600-3463. We will promptly investigate, secure your account, and ensure your pet’s registration remains accurate. Kind Regards, Petkey