PETKITReviews of petkit.com

Would never buy any of there products customer service is shocking bought PETKIT cozy for our sphinx cat as the one we had went faulty as you’ll know they have no hair so needed replacement asap as it’s winter sent back the one we purchased as it was faulty the heater not working there telling me they’ve not received item back which was sent back in December as result we’ve had to buy from another supplier so we’ve ended up out of pocked for the one sent back and we’ve not received anymore correspondence from them we’ve contacted PETKIT in china buy email and there looking into this but my advice is don’t buy from them

Wir haben den Eversweet 3 Trinkbrunnen. Der Brunnen selbst ist wirklich gut. Sehr leise und formschön. ABER - die Filter sind von katastrophaler Qualität. Und damit der Brunnen wertlos. Die Filter sondern einen Schleim ab, der die Pumpe verstopft. Dadurch bildet sich um den Brunnen herum eine Pfütze. Das ist kein Einzelfall einer Lieferung, alle Filter aus den letzten drei Lieferungen sind unbrauchbar. Das war nicht immer so, wir hatten auch Filter, die funktionieren, aber das war statistisch eher die Ausnahme. Das Beste war noch, ich hatte eine negative Rezension auf Amazon verfasst und erhielt darauf eine Mail, dass man sich entschuldigt und eine Ersatzlieferung anbietet. Ich war positiv überrascht und habe das Angebot angenommen. Darauf erhielt ich die Nachricht, dass eine Lieferung an meinen Ort nicht möglich wäre. Besser kann man einen Kunden nicht frustrieren und seinen Markennamen ruinieren. Ich wollte noch die selbstreinigende Katzentoilette von Petkit kaufen, davon habe ich Abstand genommen. Meine Empfehlung, Finger weg von Produkten dieser Firma.

Petkit Puramax 2 Automatic Litter machine. An absolutely awful machine pretty much from day one. Nothing is as good about this litter box as is made out in reviews or company blurb. It does 'clean' to a degree, but even with two cats the waste container is full within two days, no matter what litter we have tried. The insides of the drum gets absolutely filthy and the flexible box floor gets absolutely disgusting within a week as cat urine does end up on it. The separator flap clogs with faeces, and as for the deodorising device - it lasted 13 months and the electronics were corroded and it failed! Even something as simple as the add on opening fence doesn't stay in place! Every bad review here are the truthful reviews - read them all before considering purchasing one of these machines.

We had a Petkit MATE for some time, for about two years it was working fine but then it stopped connecting to the app and we couldn’t use it anymore. I contacted the Petkit support and they sent me a link for a Mate app which is not available on google play/App store. I downloaded the app and still nothing. I contacted them again and they said that it unfortunately only works on android phones. I BOUGHT AN USED ANDROID PHONE just so I could use it, BUT IT STILL DIDN’T WORK. I contacted them AGAIN and they just apologized. They said that they no longer support the software and that I have to buy new devices. When I asked for compensation they just offered me FEW MONTHS FREE ON THEIR CLOUD, which the new devices use. Horrible experience, wouldn’t recommend.

I bought my Petkit Pura Max litter unit two years ago, and until now, it has worked perfectly. Two weeks ago, it kept switching off and on every minute. I followed all the instructions to try and sort it out. I almost dismantled the whole unit as per the instruction manual, to no avail. Since then, I have been emailing Customer Services and only received a response on one day, and nothing again for 3 days. This is very frustrating as this is a very expensive item. I already have the Petkit water fountain, and was going to buy the feeder, but will no longer buy Petkit products. Absolutely diabolical customer services. I would give them zero stars if I could.

Seit wochen keine Antwort vom Support zu einer rücksendung und einem Fehlendem Artikel. Einfach unterirdisch!!!!

I got this litter to monitor my cats health and it never changed color and she ended up having a bad uti. This litter is also supposed to be fragrance free as well and cats both had a bad reaction with a cough after using it. When I told the company that my cat had a uti and I had to take her to the vet twice and wanted a refund on the litter they refused and just told me there needs to be more light on the litter box to see the color changes, I tried this and it didn’t do anything. This company does not care about your pets health or their product performance or customer satisfaction! Will never order anything from them again!

2 mal bestellt und 2 mal knapp 2-3 Monate auf die Ware gewartet - nie wieder bestelle ich dort.