PETKITReviews of petkit.com

Repeat buyer here. I bought the dual hopper as a gift for my lady. I've also owned a the Pura Max litter unit. I have been a loyal customer for about 7 years, and I love their lines of pet products. They are the best in the industry. Their customer service has always been very attentive.

It’s a shame PETKIT had so much potential. I purchased the PuraMax, Eversweet, and a dual feeder, expecting reliability from what seemed like a premium brand. But just over a year after purchase, the feeder failed, and customer service offered only a 20% discount and only on a solo version, which is useless when you have two cats. No repair, no replacement, just a suggestion to “try self-repair.” For the price, I expected far better product lifespan and proper support. I won’t spend another penny with this brand. The rest of my PETKIT devices will go in the bin the moment they fail. Update: Despite the response below. They have done nothing.

We have the puramax. Unfortunately cat pee goes everywhere, all over the front. Spending $500 and it should make your life easier. Its just a constant mess. Also note only 14 days return policy - dont waste your money!

After buying the PetKit Solo automatic feeder we were shocked to come home one day to see nails and plastic amongst our gorgeous fur babies food. Something internally had clearly snapped and broken randomly, but thankfully we were home shortly after this happened to ensure our cats were safe and hoped they hadn’t digested anything. Who’s to know if there wasn’t smaller bits of plastic they had accidentally consumed?! So incredibly dangerous the product did this and upsetting for us as our pets are our whole world, so to have the response we did when raising the issue, really made me angry! Customer service refused to rectify the issue and solve customer dissatisfaction with their product literally causing a hazard, because it was 14 months old, therefore out of their 12 month guarantee. Not only was it a hazard, but it’s actually broken now as the product releases too much food, even when on the lowest setting. They thought 20% off re-buying their product was a reasonable response to the problem rather than being apologetic and replacing the product hoping that it was just an anomaly - honestly terrible service. Extremely disappointing as I am now deterred to buy form PetKit again, because of poor customer service and the fact their products are clearly unreliable and don’t last very long - I was hoping to get their self cleaning litter tray, but definitely won’t now! No trust in the company or the product! Looks like I’m not the only one who’s had problems with them…

I received my petkit litter box a little over a year ago. It came with the deordorizer for the inside but the bottle is still full. I don’t think it has ever sprayed any of it. I tried everything I could think of to make it work. Also, when you double click on the button when it tells you to, nothing ever happens. It does work in that it dumps the poo so that is good. But I don’t think I would rave about this product and all the bells and whistles it has included. Mine doesn’t work correctly.

I bought the Purebot Max Pro over a month ago, and it’s hands down the best purchase I’ve made for my cats. Installation was a breeze, and it's compact outside and roomier inside. The design is a huge plus—especially compared to the bulky Catlink, which I previously owned. From day one, the Catlink gave me trouble. Despite cleaning it weekly, the odor never went away, and it used an excessive amount of litter, leading to a lot of waste. The Purebot Max Pro, on the other hand, has been completely odor-free—even after a month of use. I usually only clean it when I change the litter, and it still performs perfectly. Nothing sticks, and there’s no smell whatsoever. I’m genuinely impressed. It’s absolutely worth the price.

I purchased the Petkit Eversweet Solo SE (wireless pump). It is very easy to assemble and take apart. To be honest I just had to look at the picture in the manual to put it together. That's how easy it was. The minute I put it on the floor and plugged it in my cat went right to it and started drinking. Hope to get several years of use out of it. Don't hesitate to purchase.

I’m impressed by the water fountain. It last so much longer than the previous petkit fountain I was using. I’m surprised I haven’t had to refill it yet. Very premium very sleek. My cats love it