PetlibroReviews of petlibro.com

Reply from PetlibroOct 7, 2026

Hi Shannon, Thank you for your message. I understand your concern about sharing your feedback with us. We are so grateful for your kind words. It is heartening to hear that you had such a positive experience with our team. We strive to provide the best possible support, and your appreciation truly motivates us to keep doing our best. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Reply from PetlibroOct 10, 2026

Dear Alexa, Thank you so much for sharing your wonderful experience! We're delighted to hear that our customer service team was able to assist with your shipping issue and follow up to ensure your fountain arrived safely. It's also great to know that you're enjoying your Dockstream 2 Smart Fountain and finding its design convenient for everyday cleaning. We're especially grateful that your positive experience inspired you to purchase a second fountain. Your trust and continued support mean a lot to us. Thank you again for choosing Petlibro. We wish you and your pets many happy and healthy moments together! Sincerely, Petlibro Customer Support

Reply from PetlibroOct 10, 2026

Dear customer, Thank you so much for taking the time to share your positive experience! We're delighted to hear that your order arrived on time and that everything was exactly as expected. Providing a smooth and reliable shopping experience is very important to us, and we're glad we could meet your expectations. We truly appreciate your support and trust in Petlibro. We look forward to serving you again in the future! Sincerely, Petlibro Customer Support

Reply from PetlibroOct 10, 2026

Dear Isaac, Thank you so much for taking the time to share your experience with us! We're delighted to hear that Vivian was able to assist you promptly and help arrange a satisfactory solution. Your kind words about her friendly and attentive support mean a great deal to our team, and we'll be happy to share your feedback with her. We also appreciate your patience throughout the troubleshooting process and your constructive feedback regarding the repeated steps. Your suggestions are valuable in helping us improve our support experience and make the process smoother for our customers. We hope your replacement feeder arrives soon and works perfectly for you and your pet. If you need any further assistance, please don't hesitate to reach out. We're always happy to help! Thank you again for your trust and support of Petlibro. Sincerely, Petlibro Customer Support

Reply from PetlibroOct 2, 2026

Hi Connor, Thank you for sharing your feedback and for the five star rating. We are so glad to hear that our team was able to provide prompt and helpful assistance when you needed a replacement. Ensuring a smooth experience for our customers is very important to us. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Reply from PetlibroOct 10, 2026

Dear Emily, Thank you so much for taking the time to share your positive experience! We're delighted to hear that our customer support team made the replacement process smooth and hassle-free for you. Providing helpful, efficient, and reliable support is always our goal, and it's wonderful to know that we met your expectations. Your kind words mean a lot to our team. We truly appreciate your trust and support of Petlibro, and we're always here if you need any further assistance. Sincerely, Petlibro Customer Support

Reply from PetlibroSep 30, 2026

Hi there, Thank you for your message. I understand your concern about the initial difficulties you encountered with your Scout cameras. We are so glad to hear that Kristine was able to provide such helpful and kind support throughout the troubleshooting process. It is wonderful to know that the replacement cameras have arrived and that the experience was a positive one for you. We truly appreciate you taking the time to share your feedback and for your patience while we resolved the situation. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Reply from PetlibroSep 30, 2026

Dear Tatiana, Thank you for taking the time to share your experience. We’re very sorry that the warranty process has felt so repetitive and burdensome, especially while you are traveling and trying to make sure your cats have reliable access to water. Due to a significant increase in customer inquiries, our response times have unfortunately been slower than usual. We are actively expanding and training our support team and improving our internal processes so that warranty cases can be handled more efficiently and with less repeated communication. We also want to address your concern about being asked to provide so much “proof.” Please know that we do believe your description of the issue. The troubleshooting steps, videos, and test results are not intended to make you prove that the fountains are defective. They are used to help us identify more precisely where the problem is coming from — for example, whether it is related to the fountain base, the rotor, the power supply, or the sensing mechanism — so that we can provide the correct solution and also share useful findings with our technical team to help improve future products. We truly appreciate the time and effort you have already put into these checks. Your feedback and cooperation have helped us narrow down the issue, and we understand why having to go through so many steps has left you with a poor impression of the overall experience. We are also sorry to hear that this experience has affected your confidence in continuing to choose Petlibro for your other cat. We understand that reliable products and straightforward support are especially important for products that are part of your pets’ daily care, and we take that feedback seriously. We have confirmed that your order is still within Petlibro’s 24-month warranty period. Your case has been prioritized, and a member of our customer service team will follow up with you within 24 hours to continue the warranty process and provide you with a clear solution and next steps. Thank you again for your patience, your detailed feedback, and the cooperation you have already provided throughout this process. Sincerely, Petlibro Customer Support