Average
Based on 1,033 reviews
Petlibro3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 557 reviews with 5 stars · Clear filters
K.P.
great products and customer service, solution oriented and fast!
Reply from PetlibroOct 23, 2026
Thank you for taking the time to share your experience. We’re delighted that you’ve had a positive experience with Petlibro, and we truly appreciate your kind words.
Muhammed K.
I had an incredible experience with Petlibro that truly exceeded all my expectations! I was initially quite worried when my Luma Smart Litter Box stopped responding, especially considering it was a second-hand item. I thought I was completely out of options and stuck with a non-working unit. However, Petlibro’s customer support team proved me entirely wrong. Instead of turning me away, they listened to my situation with utmost empathy, walked me through troubleshooting steps, and went above and beyond to offer a full replacement. Their willingness to support their products and value their community—regardless of the initial purchase channel—is something you rarely see these days. A very special thank you to ZOEY! She was remarkably kind, attentive, fast, and polite throughout the entire process. She guided me every step of the way and made the whole replacement procedure seamless and stress-free. Petlibro has earned my absolute loyalty as a customer. Exceptional product design backed by world-class, human-centric support! 10/10 recommended! I love you ZOEY You are a wonderful person
Reply from PetlibroOct 23, 2026
Hi there, Thank you for taking the time to share such a kind review. We’re delighted to hear you felt supported throughout your experience, and your thoughtful words mean a lot to our team.
Jamie Kirk C.
The support at Petlibo is top notch. I have multiple device from them and anytime I have a problem they are super responsive to my needs. I highly recommend!
Reply from PetlibroOct 22, 2026
Thank you for taking the time to share this. We’re delighted our support has been helpful, and we truly appreciate your recommendation.
Kiki
Der Futterautomat funktioniert einwandfrei, gibt Einblicke in die Fressgewohnheiten der Katzen und überzeugt durch reduziertes Design und Hochwertigkeit. Die Katzen. Fressen ohne Angst und ich kann, wenn ich möchte, mit Ihnen sprechen und sie sehen. Zudem kann man ausführliche Protokolle zum Fressverhalten ablesen. Absolute Empfehlung
Reply from PetlibroOct 21, 2026
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu teilen. Es freut uns sehr, dass der Futterautomat Ihre Katzen entspannt beim Fressen begleitet und Ihnen hilfreiche Einblicke in ihre Fressgewohnheiten gibt. Ihre Empfehlung bedeutet uns viel.
By N.
⭐⭐⭐⭐⭐ Outstanding service that truly exceeded my expectations! I’d like to come back to my previous negative review (deleted), because this company has genuinely gone above and beyond to help me. The base of my €190 automatic feeder with camera broke while I was on holiday, and by the time I returned, the warranty had just expired. I honestly thought I was out of luck, but they surprised me in the best possible way by sending me a completely new feeder, when I had only expected nothing or a replacement base! Communication took a little longer than expected, but they explained the situation, and the way they ultimately resolved everything was absolutely fantastic. This experience has completely changed my opinion. Their customer service has shown me that they truly care about their customers. I would absolutely recommend this company, and I wouldn’t hesitate to buy from them again. It’s worth the wmoney knowing you’re in good hands if something goes wrong!❤️⭐⭐⭐⭐⭐
Reply from PetlibroOct 11, 2026
Hi there, Thank you for your message. We are truly happy to hear about your experience with our support team. It is wonderful to know that we could assist you with a replacement feeder and that you felt well taken care of by our staff. Your feedback means a lot to us, and we are grateful for your recommendation. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Oliver S.
Ich habe mir vor etwa 1,5 Jahren 2 Petlibro Nassfutter Automaten gekauft und bin echt zufrieden mit denen, da es so ziemlich das einzige Produkt am Markt ist, welches das Nassfutter kühlt, ohne, dass man Kühlakkus benötigt und das Design und Verarbeitung echt hochwertig wirkt. Leider gab es mit der Zeit aber Komplikationen, aber über diese sind hinweg zu sehen, da das Service Team stets bemüht ist, Lösungsvorschläge sofort per Mail zu schicken und falls doch alle Stricke reißen, wurde bei mir das Gerät kostenfrei ausgetauscht, ich muss wirklich sagen, ich kenne keinen Kunden-Support, welcher so engagiert hilft. Meine Ansprechperson Kin war auch stets zuvorkommend und überaus freundlich, sodass ich nun wahrscheinlich nach und nach meine anderen Produkte für meine Katzen auf Petlibro umstellen werde, Angebot hat die Firma ja genug :) Bin wirklich sehr zufrieden über die Jahre 😁
Reply from PetlibroOct 13, 2026
Dear Oliver, Thank you so much for taking the time to share your wonderful experience with us! We’re delighted to hear that your Petlibro wet food feeders have been a valuable part of your cats’ daily routine. It means a lot to know that you appreciate the cooling function, design, and overall quality of our products. We’re also very grateful for your kind words about our customer support team, especially Kin. Providing friendly, thoughtful, and effective assistance is something we always strive for, and we’re happy to hear that Kin was able to support you throughout the process. Your trust and continued support over the years truly mean a lot to us. We’re honored that you’re considering choosing Petlibro for more of your cats’ products in the future, and we’ll continue working hard to provide reliable products and a customer experience you can count on. Thank you again for being part of the Petlibro family! Sincerely, Petlibro Customer Support
Annie W.
One of our refrigerated feeders stopped working and we reached out to PetLibro customer service to fix the issue. While it did take some time to receive a response, Christian was so kind and helpful. They replaced the malfunctioning feeder and made sure to keep us updated along the way. Thank you, Christian and PetLibro!
Reply from PetlibroOct 10, 2026
Hi Annie, Thank you for your message. I understand your concern about the response time you experienced. We are so glad to hear that Christian was able to assist you and that your refrigerated feeder issue was resolved with a replacement. It is great to know you were kept informed throughout the process. Thank you for your kind words and for your patience. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.
Katrin S.
Der Kundenservice ist exzellent, der Trinkbrunnen war leicht in Betrieb zu nehmen, das Reinigen ist kinderleicht und die App funktioniert ausgezeichnet. Unsere Katzen sind mindestens so glücklich wie wir!
Reply from PetlibroOct 8, 2026
Hallo Katrin, Vielen Dank für Ihre Nachricht. Ich verstehe Ihr Anliegen bezüglich Ihrer freundlichen Rückmeldung zu unserem Service und unseren Produkten. Es ist wunderbar zu hören, dass Sie und Ihre Katzen mit der neuen Ausstattung so zufrieden sind. Wir legen großen Wert auf eine einfache Handhabung und freuen uns, dass dies bei Ihnen so gut ankommt. Vielen Dank für Ihre wertvolle Unterstützung. Wenn wir Ihnen weiter behilflich sein können, lassen Sie es uns bitte wissen. Wir setzen alles daran, Ihnen zu helfen.
